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Coordinator Transaction to Invoice
hace 2 semanas
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries.Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Hybrid Work Model
Job Description:
As a Transaction to Invoice (T2I) Coordinator, you will be responsible of the end-to-end pro-active processes executed in the Business Excellence and Support team.
The goal of the processes is to make sure the customers are properly billed and to keep their pallet stock most accurate as possible.
Mayor accountabilities:
- Deliver first class customer service across our business with a keen focus on creating tailored solutions to ensure the correct billing of our customers.
- Responsible for driving proactive actions across all functions based on key initiatives and indicators to ensure the best customer experience.
- Complete and coordinate processes assigned.
- Ensure all assign processes are aligned with policies of the company.
- Review, update and optimization of procedures and policies.
- Manage customer transactional information and ensure that the data base is up to date; taking the necessary actions to correct errors related to customer transactions.
- Deal with indepth and complex issues on customer accounts in a competent and professional manner.
- Conduct a root cause analysis to a range of various issues and provide a valid solution to those issues.
- Cooperate with various departments across the company giving support to all CHEP Europe Countries.
- Participate in the department's continuous improvement program.
Experience:
- Proven experience in customer administrationoriented role.
- Experience in working in Matrix Organization.
- Experience in dealing with complex customer queries.
- Background in supply chain preferred but not essential.
- Ability to work autonomously and as part of a team.
Skills and Knowledge:
- Knowledge of SAP, Salesforce & business warehouse
- Excellent priority setting skills
- Microsoft Office (Advance Level)
- Communication skills
- Teamwork
- Results oriented & customer focused
- Detailoriented, good data management skills
- Proactive approach
Languages:
- Essential: English
- Desirable: Spanish and other languages will be advantageous.
Bachelors
Preferred Level of Work Experience
- 3 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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