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On Site Services Analyst

hace 4 meses

Arganda, Madrid, España Tetra Pak A tiempo completo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet.

By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

Job Summary:

Or reactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users.

What you will do:

Service Operations:
Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.

  • Actively contribute with ideas to improve IT situation at local site
  • Project participation and Implementation of global projects at local site
  • Basic training to individual users at local site
  • Attend trainings on new technical solutions being rolled out in the company
  • Under supervision perform standard activities in a service
  • Under supervision take active part in project

We believe you have:

  • The motivation to join a dynamic and flexible team within a leading multicultural company.
  • An IT qualification or an equivalent experience in the IT field.
  • Capability of reading, understanding, and following technical documentation, routines, and processes.
  • Excellent communication skills to interact with end users and team members in Spanish and English.
  • Ability to work and understand administrative people as well as people conducting machines in the production area.
  • An autonomous mindset to achieve your own tasks in a professional way.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements
This job posting expires on
16th February,2024..