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Support Practice Leader
hace 3 meses
PMO/G Proyectos- PMO- hace 1 hora
Descripción:
- As a service management specialist, you will be responsible that C&IB services and framework meets the domains needs and enable strategic business goals to be achieved. You will do this by ensuring the process's implementation is aligned with the defined standards and procedures.
- Manage problem investigations to ensure the root cause is properly identified and improvement plan implemented.
- Validates the incident & problem tickets in Service Now are registered according to the defined best practices, to support data quality.
- Develop and maintain good relationships with the C&IB domains to act as an interface between business and IT teams. Define indicators which allows measure the service quality and enable the decision making based on data.
- Analyze processes and recommend improvements, to ensure continuous improvements.
- Ensure the process documentation is at the best quality level.
- Lead the transformation on the way of working across our organization.
EDUCATION- Bachelor's Degree in Computer Science, Information System, IT Engineering or similar.
Master's degree in finance, Business or Computer Science is an advantageSKILLS & KNOWLEDGE- Be innovative and creative, to suggest improvement actions.
Knowledge of Six Sigma, Kaizen, Lean- Think out of the box- Problem analysis and solving capabilities.- Have a good communication & collaboration ability.- Be able to adapt & embrace change.- Be able to deal with complexity and uncertainty- Have a good level of English- Team and Stakeholders Management- Fluent in English.
Knowledge of Spanish is an advantageJOB-SPECIFIC COMPETENCIES Demonstrable experience changing the IT operations process & procedures- KPI ́s definition and implementation.
