Program Manager, Body Repair Performance, South
hace 2 semanas
- What to expect
As the Body Repair Performance program manager for your respective countries, you will play an invaluable role within the Tesla Bodyshop network, internally and externally.
In this position, you will be part of working in the service org team, and you'll be in a great position to impact Tesla's body repair operation development.
You will be responsible for ensuring all internal and external Tesla repair centers have the right support function they need to repair all Tesla models that meet the highest of quality and safety standards.
This person is key contributor for the field operations and will work with a wide variety of internal cross-functional teams and strategic players including leadership.
This position requires someone that is flexible, great at solving problems and excellent at building relationships.What You'll Do
- What you'll do
- Support communications and coordination of the Tesla Approved Body Shops in the respective country.
- Partner with service centers to ensure compliance and customer escalations are handled timely with local service.
- Assist local service in managing performance for body shop indicators related to quality, time and cost.
- Support with insurance claims as needed or provide information to local service when customer experience is impacted.
- Build strong working relationships with key partners to gather vital feedback and data that can be used to make to appropriate revisions when needed.
- Work closely with EHS teams to certify compliance to locations across respective country, also ensuring legislation changes are acted upon when related to processes.
What You'll Bring
- What you'll bring
Experience in technical program or project management or audit related functions.
Excellent communication skills, both verbal and written.
Proven experience coordinating between technical and non-technical team members effectively.
Works well under pressure and can manage conflicting priorities.
Ability to work cross-functionally and manage large teams across multiple time zones.
Proficient knowledge in repair estimating systems such as Audatex, Ultramate.
Ability to adapt to changes quickly.
Ability to travel as needed.
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