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Salary:
£27,344 to £30,151 (pro-rata)

Working Arrangements:
Part Time

Hours of Work: 18.5 Hours

Status of Employment:
Fixed Term until 31 August 2023

This post closes at 11.59 pm on the date specified.

Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council.

Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

The Neighbourhood Officer role:

We have a fixed term opportunity for a Neighbourhood Officer to join the team.

This is a key front line post responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage.

Key duties and responsibilities of our Neighbourhood Officer:

• Deliver a highly visible, effective & proactive tenancy & neighbourhood management service
• Deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
• Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets
• Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent
• Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
• Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Organise and assist the community with regard to minor environmental cleanup campaigns

What we're looking for in our Neighbourhood Officer:

• NVQ Level 3 / BTEC or equivalent or relevant experience / transferable skills
• Ability to provide customer focussed and responsive services
• Experience of social housing, including estate management and tenancy management or community safety related work

What you might be asking is, why work for us?
We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Flexible Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

CVs will not be accepted.

Job Types:
Part-time, Temporary

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