Aplica ya Mass Spectrometry

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The Position

At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

We are united in our commitment to providing exceptional care and celebrating authenticity while embracing and celebrating our differences. Although we are all unique individuals, our curiosity and passion for delivering the highest quality care unites us. Come join us at Roche, where our mission is fuelled by inclusion. Your journey begins now

We are building a team of Mass Spec Service Experts - technicians and scientists - who will be responsible for the customer support of our new Mass Spec analyzer.

This international team will do the cross-country support remotely and on-site in Europe and Middle East. Would you like to be part of this new exciting journey?

The Position:

We are currently seeking a highly skilled and experienced Field Support and Application Engineer Expert (d/f/m) with experience in Mass Spectrometry and / or Liquid Chromatography (LC) to provide cross-border technical and applicative support to our customers in hospitals and commercial laboratories in EMEA (Europe & Middle East).

In this role, you will utilise your in-depth expert knowledge of Mass Spectrometry and broad knowledge of Mass Spec related disciplines to ensure the highest level of support to our customers.

Your role will involve implementation, preventative maintenance and further service activities.

Your Main Responsibilities:

• You will coordinate the technical installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.
• You conduct thorough training sessions for customers, ensuring they are proficient in operating the installed analyzers.
• You will contribute to complex, cross country, crossfunctional and global teams, taking a leading role when required and navigating complex situations by applying a diverse skill set.
• You are responsible for several Roche instruments, training, maintenance and repair, ensuring adherence to general guidelines for target agreements and economic efficiency.
• You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems.
• You provide scientific and technical support to customers, addressing their queries and concerns.
• You will ensure adherence to internal processes, and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and highquality information management.
• Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.

Who You Are:

• Bachelor's / Master's degree in Biochemistry Engineering. You have a strong knowledge of electronics & mechanicals, and have a deep interest in Application.
• You are proficient in the medical/diagnostic market and have advanced knowledge of liquid chromatography and quantitative mass spectrometry plus a strong IT understanding.
• You have a strong knowledge of networks and equipment connectivity.
• Excellent working approach with a strong customer focus.
• Proficiency in building productive customer relationships within a complex matrix environment.
• Excellent interpersonal skills, reliability, and ability to communicate effectively at all levels.
• Proficient/advanced problemsolving skills and ability to work under pressure.
• Strong analytical approach, targetoriented, meticulous, and organised.
• Fluency in both Spanish and English is mandatory.

Availability to travel up to 75% of the time in Spain, Europe and Middle East.

If you are a highly skilled Mass Spectrometry Field Support and Application Engineer Expert with a passion for providing exceptional customer support and possess the necessary technical and applicative expertise, we would love to hear from you.

Be part of the future, join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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