Messaging System Administrator

hace 2 semanas

Madrid, Madrid, España Talan A tiempo completo

A propos de Talan


For more than 15 years, Talan Group has been advising companies and administrations, supporting them and implementing their transformation projects in Europe, America, Africa and Asia.

Our main goal is to support organizations in their journey to the future. In Talan Spain we make it real through digital transformation

We put people at the center, and we rely on collective intelligence, diversity, pragmatism and agility. We believe in environments based on trust, excellence, collaboration, flexibility and respect.

In addition, we lean on cultural, business, Agile and technological transformation through Artificial Intelligence, Big Data, Blockchain and RPAs.

At Talan we are looking for people like you: innovative, talented and eager to improve every day in our environment

Why Talan?


Would you like to support organizations in their journey to the future? In Talan Spain we make it real through digital transformation.

We put people at the center, and we lean on collective intelligence, diversity, pragmatism and agility. We believe in environment based on trust, excellence, collaboration, flexibility and respect.

In addition, we lean on cultural, business, Agile and technological transformation through Artificial Intelligence, Big Data, Blockchain and RPAs.

What would be your role?

  • Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
  • Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
  • Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
  • Responsible for having an operational up to date BCP / DR documented and tested.
  • Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
  • Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
  • Provide and update knowledge articles to service desk teams
  • Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
  • Ensure the coordination and collaboration with Global Head of the relevant functional area.
  • Ensure that the instructions and guidelines of the Company (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.

Good knowledge and experience with following systems:

  • Exchange O36
  • Exchange 2013/2016 and Microsoft Outlook
  • MS Teams
  • Skype For Business
  • Active directory (core knowledge of AD, GPO, scripting, etc...)

Understanding of core IT infra setup:

  • Wintel systems: Windows Server 2012/201
  • Network: WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
  • Storage: NAS/SAN/DAS
  • MS DNS, Windows 7/10
Strong knowledge of ITIL (service delivery).

At least 5 years of experience in complex IT infrastructure environments

Experience of large organizations (matrix with local & functional reporting lines)

Fluency in English

ITIL trained and experience with ITSM tools

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