Help Desk Agent Level 1 with Native Level of Dutch

hace 1 semana


Barcelona, Barcelona, España Talent Search People A tiempo completo
Perfiles Atención al Cliente y Soporte Técnico

De duración indefinida

Barcelona, Spain

Full-time

Competitive salary

  • Incorporación inmediata



¿Dónde trabajarás?
:

Our client is a European consultancy provider of IT infrastructure services.

Their mission is to help customers maximise the value of IT by advising on IT strategy, deploying and integrating appropriate Technologies.




¿Qué harás?
:

  • As a Level 1 Help Desk Agent, you will:
  • You will response to the customer and an initial analysis of the incident within xx minutes;
  • You will registrate the incident in the system;
  • You will escalate the incident where necessary;
  • You will regularly contact the customer about ongoing calls;
  • You will check for error messages in the monitoring environments;
  • You will escalate incidents in accordance with the SLA Administration
  • You will keep professional knowledge up to date.



¿A quién buscamos?
:

  • You have native level of Dutch.
  • You have a high level of English (C1)
  • You have high communicative skills.
  • You have interest in the IT sector.



¿Qué ofrecemos?
:

  • What do we offer:
  • Attractive Salary based on experience.
  • Permanent Contract.
  • Possibility to develop your professional career with them.
  • Hybrid model after the 2 month of Training.



¿Necesitas + info?
:

Ruben Martinez Ext.149)

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