Help Desk Agent Level 1 with Native Level of Dutch
hace 1 semana
De duración indefinida
Barcelona, Spain
Full-time
Competitive salary
- Incorporación inmediata
¿Dónde trabajarás?:
Our client is a European consultancy provider of IT infrastructure services.
Their mission is to help customers maximise the value of IT by advising on IT strategy, deploying and integrating appropriate Technologies.
¿Qué harás?:
- As a Level 1 Help Desk Agent, you will:
- You will response to the customer and an initial analysis of the incident within xx minutes;
- You will registrate the incident in the system;
- You will escalate the incident where necessary;
- You will regularly contact the customer about ongoing calls;
- You will check for error messages in the monitoring environments;
- You will escalate incidents in accordance with the SLA Administration
- You will keep professional knowledge up to date.
¿A quién buscamos?:
- You have native level of Dutch.
- You have a high level of English (C1)
- You have high communicative skills.
- You have interest in the IT sector.
¿Qué ofrecemos?:
- What do we offer:
- Attractive Salary based on experience.
- Permanent Contract.
- Possibility to develop your professional career with them.
- Hybrid model after the 2 month of Training.
¿Necesitas + info?:
Ruben Martinez Ext.149)
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