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Team Leader "sales"
hace 3 meses
As a Sales Team Leader, you will be responsible for monitoring and reporting on team performance while giving them feedback on their individual performance.
Detailed Duties and Responsibilities:
- Offer support in critical problems (case escalations, emergencies, customer complaints).
- Organize weekly meetings to give feedback on team performance, and inform on new procedures and upcoming changes.
- Manage all disciplinary issues effectively in communication with HR department.
- Give agents regular feedback on their individual performance.
- Take incoming customer calls, log call details onto call management systems, and provide response and resolution within SLA.
- Provide other reports to management, as required.
- Shift scheduling and communication to the team.
- Prepare Service Level reviews and attend Service Level Review meetings.
- Monitor and report team performance.
- Make sure that working processes & procedures are up to date.
- Participate in the recruitment process together with HR department.
- Collect metrics, analyze these, and report to customer/management/quality team.
- Keep track of each agent's training and training needs.
- Motivate the team and control the turnover.
- Identify current and future hiring needs and communicate timely to Management.
- Take care of logistic problems.
Targeted Qualifications:
- Excellent written and verbal communication skills in .
- Good written and verbal communication skills in
- B2 level or higher.
- Customer service and Sales oriented with the ability to emphasize and resolve issues addressed.
- Energetic and motivated selfstarter, capable of achieving the targets set.
- Excellent communication skills.
- A resourceful and stressresilient personality that can adapt and remain calm in all situations.
- Business knowledge and commercial awareness.
- Solid IT knowledge.
- Strong leadership skills with the ability to implement & manage the change process.
Interpersonal Skills:
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized & Punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.
Offer & Benefits:
- Package offered: + +.
- Employment contract.
Relocation SUpport
- If living abroad.
- An interesting and dynamic work environment in a multinational company.
How To Apply:
If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
**"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "Spot On Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."
