Senior Workplace Engineer

hace 1 semana

Madrid, Madrid, España Institut Straumann Ag A tiempo completo

Job Opportunity:

We are looking for a skilled Senior Workplace Engineer focusing on modern desktop management to be part of our team. Together with the endpoint management service owner, you will shape and steer the service roadmap.

As a specialist in digital workplace services, you will utilize your expertise to implement new technologies and innovations, aiming to continuously enhance the service quality.

This role involves overseeing end-to-end service delivery to ensure high-quality services that align with our business objectives.

In addition, you will support team colleagues in various digital workplace services.

You will collaborate with solutions architects across teams to ensure technical solutions meet stakeholder requirements.

This role necessitates a deep understanding of modern desktop management concepts and technologies, particularly expertise in Microsoft solutions such as Azure and Microsoft Configuration Manager.

As the Senior Workplace Engineer, you will also manage external resources.



Main Responsibilities:

  • Participate in the technical design and implementation of Digital Workplace technologies alongside Digital Workplace Architects.
  • Work closely with regional teams to align the Endpoint management service with different business areas.


Project Management:

Lead endpoint device management projects, ensuring adherence to best practices, fostering iterative planning, and driving successful project outcomes.



External Resource Management:

Collaborate with external partners to operate the Device Management service roadmap, ensuring timely and quality task execution.



Service Management:

Create and maintain service descriptions, define the service future roadmap with stakeholders, and oversee Workplace solutions implementation.



Product Documentation:

Develop comprehensive product documentation to aid user understanding of Digital Workplace solutions.


Operations:

Supervise the operations of Microsoft Configuration Manager and Microsoft Intune, monitor endpoint management infrastructure, and resolve complex issues.



Third-Level Ticket Resolution:

Work with support teams and partners to address incidents and ensure efficient resolution of endpoint management issues.


Requirements:

  • Bachelor's degree in computer science or related field.
  • Experience in Service & Project Management in an enterprise setting.
  • Proficiency in Windows modern desktop management & endpoint security.
  • Familiarity with Microsoft PowerShell automation.
  • Knowledge of Microsoft Configuration Manager, Microsoft Intune, Azure, and Amazon Web Services.
  • Experience with project management methodologies.
  • Ability to manage external resources effectively.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Experience in process improvement and operational efficiency.

Personal Attributes:

  • Positive mindset and curiosity.
  • Open to new ideas, feedback, and perspectives.
  • Effective communication and teamwork skills.

Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


Employment Type:
Full Time

Alternative Locations:
Spain : Madrid

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