IT Senior Support Analyst

hace 7 días

Valladolid, Valladolid, España Thirdera A tiempo completo

Thirdera is in search of a highly skilled Senior IT Support Analyst to join their Spain team.

Who is Thirdera? Thirdera is recognized as the largest pure play ServiceNow partner globally, aiming to revolutionize working methods by enabling transformation, digitization, and automation for customers swiftly.

Joining Thirdera means harnessing the potential of the ServiceNow platform and its applications within the world of work. Their expert global team assists clients in achieving workflow automation and maximizing platform benefits.


Your mission: As a proficient Senior IT Support Analyst, your role involves effectively diagnosing and resolving intricate technical issues, enhancing support procedures, and guiding junior team members.

You will also offer mentorship, direction, and assistance to junior colleagues, occasionally leading project teams.


What's in it for you? Thirdera offers an engaging and vibrant culture that prioritizes fun. You will receive exceptional learning opportunities and career growth from day one, working alongside ServiceNow Experts, gaining accreditations, certifications, and advancing within the ServiceNow domain.

This role enables you to work with leading companies and exceptional partners while enjoying the process.


Who are we seeking? We are looking for a highly skilled IT Senior Support Analyst tasked with maintaining technology stability, ensuring optimal user experiences, and collaborating with various teams to drive ongoing enhancements, contributing to the success of the IT operations.


Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or equivalent.
  • ITIL Foundation V3 or V4 certification (Preferred).
  • Experience with Microsoft Azure (Desired).
  • ServiceNow Certified System Administrator (Desired).

years in roles such as IT Support Lead, Service Manager, or IT Systems Administrator.

  • Knowledge and practice in leading projects utilizing methodologies like PMP and SCRUM.
  • Proficiency in IT service management frameworks like ITIL and ITOM.
  • Proven background in IT support, emphasizing troubleshooting and solution-driven approaches.
  • Strong written and verbal communication skills in English.

Salary Range

Welcome to Pay for Performance - Thirdera provides competitive pay, attractive benefits, and a professional, diverse work environment where work-life balance is highly valued. Remote work options are available, promoting time management and flexibility. This position offers a hybrid work setup.

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