In-Product Communications Associate

hace 7 días

Barcelona, Barcelona, España Ecovadis A tiempo completo
Job Description
EcoVadis is the world leader in Sustainability Ratings. With 1, 200 enterprise customers, 120, 000 rated customers and 1. 7M+ screened companies for risk, we are on a mission to guide all companies towards a sustainable world.

EcoVadis Product and Solutions team, led by our Chief Solutions Officer, is responsible for overseeing the product strategy and prioritization, solution roadmap, and cross-company coordination to drive commercial success of all of our Solutions.

Within the Product and Solutions department, the Customer Experience team is responsible to make every Customer matter by providing a best in class experience to all of our users,
leveraging In-product communications to enhance their end to end experience across all of our Solutions.

To further expand the Customer Experience impact, we are looking for a diligent in-product Communications Associate, reporting to the Customer Experience Program Manager.

The In-product Communications Associate will employ their technical skills and experience to support the company-wide in-product Customer Communications implementation needs.

As In-product Communications Associate, you will ensure that the request process for in-product communications is continuously delivered across multiple Customer Facing Communications tools & systems.

This role will also make certain that all requests are handled, tracked, monitored and answered to the set expectations.

Finally, the In-product Communications Associate will verify that all requests comply with our internal guidelines and qualitative expectations, together with seizing every opportunity to identify & propose any new process improvement opportunity, allowing us to continuously deliver a best-in-class end-to-end Customer Experience.


  • Own the full cycle operational implementation and maintenance of In-Product Customer facing Communications
  • Create, configure and implement inproduct guides using our internal tool
  • Support organizational requests to deploy inproduct Customer Communications
  • Create & update Inproduct Communication assets (Surveys, Guides, tooltips, walkthroughs, banners, Landing Pages) , ensuring our design guidelines are followed
  • Configure the placement and triggering of the Communications assets
  • Document all requests, interactions and implementations
  • Build, update and manage transactional emails
  • Configure and edit HTML email templates (Content & Design)
  • Manage & update existing email templates, including translations
  • Ensure testing procedures are followed the email creation process
  • Build automation and triggerbased email campaign logic
  • Report and analyze results of campaigns
  • Delivery process management and continuous improvement
  • Accountable for following the agreed delivery process
  • Control the quality checkpoints application
  • Ensure that the Process SLAs (Service Level Agreement) are met
  • Identify, test and bring forward delivery Process improvement opportunities
Qualifications

  • Bachelor degree in Information Technology or any related field
  • At least 3 years of experience working with a digital adoption tool and / or an email marketing automation & integration projects, preferably in B2B or SaaS environments
  • Previous experience working with a marketing automation product (Selligent)
  • Previous experience working with a digital adoption tool (Pendo)
  • Hand coding HTML / CSS experience specific to email marketing
  • Understanding of customer segmentation
  • Understanding of customer facing design guidelines and strategies
  • Have an understanding of web and app analytics
  • Proven ability to collaborate with crossfunctional teams (designers, developers, product managers)
  • Outstanding attention to details and problem solving skills
  • Ability to recognize patterns and draw actionable insights in data analysis
  • Full proficiency in English ability to communicate technical & strategic concepts effectively and professionally.
Additional Information
Additional Information

Targeted starting date :

ASAP

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer :

Working organization benefits :

  • Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in
  • Casual and very friendly work environment Hybrid work organization (from the office or from home)
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits :

  • Base salary + variable compensation plan
  • Meals and Transportation Vouchers (Cobee card)
Wellness and Healthcare benefits :

  • Health, Wellness, and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death, longterm disability insurance :
100% supported by the company

More :

  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1 / year)
  • Access to online learning library Virtual and inperson team building events
  • Space with various services + opportunity to work in different locations (Europe and International)
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
A new job with purpose awaits you
Don't fit all the criteria but still think you'd be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.

We're interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.

We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.
EcoVadis commits to equity, inclusion and reducing bias in our hiring processes.

EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

In your application,
we encourage you to remove personal information such as : photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region / country), university name (instead, please state any degrees obtained and the study major)
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