Server Build Technician

hace 1 semana

Madrid, Madrid, España IBM A tiempo completo
Introduction


A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers.

With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise.

If you enjoy helping people with technical issue, you'll love your career at IBM.

Your Role and Responsibilities

Your Role and Responsibilities:

  • Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers
  • Deploy Cisco Layer 2 networking equipment
  • Troubleshoot, test, quality assurance of server hardware
  • Professionally resolve hardware issues via trouble ticket
  • Create tickets within the ticketing system to address problems, incidents and changes of hardware
  • Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment and processes
  • Install, test, and label cable and fiber using standard data center protocols and using cable management systems
Required Technical and Professional Expertise


IBM is looking for highly motivated individuals who are multi-talented and self-driven to work at our data center in Madrid and suburb.


Responsibilities:

  • Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers
  • Deploy Cisco Layer 2 networking equipment
  • Troubleshoot, test, quality assurance of server hardware
  • Professionally resolve hardware issues via trouble ticket
  • Create tickets within the ticketing system to address problems, incidents and changes of hardware
  • Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment and processes
  • Install, test, and label cable and fiber using standard data center protocols and using cable management systems
Preferred Technical and Professional Expertise

NA

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure.

IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.

Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly.

If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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