Client Operations Manager Barcelona
hace 2 semanas
Tasks
As a Client Operations Manager, your responsibilities include:
Managing and implementing projects from a P&L and operational perspective
- Process optimization
- Reaching Service Level Agreements and KPI's in accordance with client agreements
- Managing client relationships and ensure followup actions and plans
- Collecting information and building report on operational, financial, and quality performance for Senior Management on a regular basis
- Planning and organizing work through peaks and lows, anticipating obstacles
- Develop and support the team of Coaches in terms of knowledge and tools in order to reach team objectives
- Ensure a good working atmosphere amongst the team
Requirements:
What we are looking for:
- Good communication skills: the ability to convince & persuade others
- Strong analytical skills
- Concern for quality and accuracy
- Solutionoriented approach
- The ability to consolidate input from both the team and client
- Proactive attitude
What you need:
- Native level of German (with Dutch is a plus)
- Good level of English
- Bachelor's degree or equal through experience
- At least 3 years' experience in an operational customer service environment
- Relevant experience in support or managerial roles in a call center environment
Benefits:
What's on offer:
Negotiable salary based on education and experience
- Taxfree benefits including food, transport & childcare
- Several company events per year
- Free Spanish language classes + access to our language platform
- Easily accessible office in Barcelona (Poblenou area)
- A unique, fun, friendly and peoplefocused work environment
- Open atmosphere in which employee suggestions and ideas are heard
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