Online Media Consultant

hace 2 semanas

Barcelona, Barcelona, España TDCX A tiempo completo

#Be More

Do you aspire to a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work here:

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • A positive culture for you to #BeMore at work
  • Easy-to-locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

Reporting to the Campaign Consulting Team Lead, the Campaign Consultant will be responsible for managing relationships with our client's customers (Silicon Valley Digital Giant), serving as a trusted advisor by closing incoming ticket requests and consulting on the effectiveness of their media and advertisement campaigns according to their budgets while delivering a #happier customer experience. As a Campaign Consultant, you are a nimble player who is well-organized and comfortable managing multiple client requests at once.

Main responsibilities:

  • Build strong and long-lasting relationships with your customers by providing best-in-class media and product support via phone and email.
  • Partner with different departments to troubleshoot campaign issues flagged by assigned customers.
  • Advice on media creativity, content quality and development, and campaign optimization to maximize performance and delivery.
  • Support customer communication and education including a best-in-class onboarding experience and ad hoc education needs via webinars and demos.
  • Help triage troubleshooting tickets and track progress for pilot program setups.
  • Help drive the activation of customers' media solutions to ensure complete utilization.
  • Assist in the booking & implementation of advertising campaigns in an accurate & timely manner.
  • Provide quality assurance, by checking all client product integrations are completed.
  • Ensure daily ticket/case quotas are met and willing to stretch occasionally.
  • Ensure Quota/performance is effectively reported.

Who are we looking for?

  • Ability to write and speak fluently, clearly, and concisely in English.
  • Available to work in the mentioned shift: Monday to Friday (16hrs to 1:00 am)
  • Understanding of Customer Support Operations.
  • Knowledge of backend advertisement operation (back office).
  • Understanding of Digital Marketing, Tools, KPIs & Campaign Objectives.
  • Ability to provide meaningful insights from data.
  • Understanding of case queue management, ticket management.
  • Strong time management skills and motivation to exceed expectations. But nothing beats the commitment to yourself to be as good as you possibly can. We'll help you achieve this goal.
  • Excellent communication, organizational, and client-service skills.
  • Good command of Microsoft office tools (Excel, Word, PowerPoint, Outlook, Teams).
  • Enjoy working in a fast-paced environment and being able to balance multiple tasks at the same time.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, and career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.


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