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Client Development Manager
hace 3 meses
Client Development Manager - Puerto Banus POSTULER Directly reporting to the Store Director and to the Deputy Store Manager, the Client Development Manager has the role of supporting and coordinating the team in all marketing activities maximizing the impact on the return on investment.
The CDM will be challenged on the growth of the local client's database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.
Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions.She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.
He/she will receive advanced training by HQ and participate to punctual seminars.Missions Description - Daily tasks Clients database: assure the accuracy of the database (correct information)
Follow-up actions:
pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays)
Specific CRM actionsEvents and animations:
develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results
OTOs campaigns:
organize and follow the OTOs campaigns in store
Clients' treatments:
responsible for clients' targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives
Gifting:
responsible for the correct use of the clients' gifts stock and coordination of the gifting actions (local celebration).Support the team in offering a high-end service in store (VIP room experience)
Develop and retain partnerships for recruiting.
Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)Profile Required:
Knowledge of basic IT (Office)
Product sensitivity and retail understandingRelative flair and imaginationAnalytical SkillsGood knowledge of Boutique business activityLuxury sensitivityRelationship SkillsOrganizational SkillsReactivity & ProactivityCDIRetail/Magasin Type de contrat CDI Plein Temps Lieu :
Espagne Type de contrat : Puerto Banus Retail/Magasin JD_Param6 Minimum 3 ans DATE DE PUBLICATION 02-mai-2024 REFERENCE CDC09885 JD_Param10 Mode & Maroquinerie Directly reporting to the Store Director and to the Deputy Store Manager, the Client Development Manager has the role of supporting and coordinating the team in all marketing activities maximizing the impact on the return on investment.
The CDM will be challenged on the growth of the local client's database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.
Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions.She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.
He/she will receive advanced training by HQ and participate to punctual seminars.Missions Description - Daily tasks Clients database: assure the accuracy of the database (correct information)
Follow-up actions:
pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays)
Specific CRM actionsEvents and animations:
develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results
OTOs campaigns:
organize and follow the OTOs campaigns in store
Clients' treatments:
responsible for clients' targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives
Gifting:
responsible for the correct use of the clients' gifts stock and coordination of the gifting actions (local celebration).Support the team in offering a high-end service in store (VIP room experience)
Develop and retain partnerships for recruiting.
Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)Profile Required:
Knowledge of basic IT (Office)Product sensitivity and retail understandingRelative flair and imaginationAnalytical SkillsGood knowledge of Boutique business activity#J-18808-Ljbffr
