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Intercompany Customer Care Responsible
hace 3 meses
For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.
As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.
Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive.
BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.
It's a colorful world - make your mark by joining the BIC team today.
Reporting to Interco Manager, the Intercompany Customer Care Responsible, will be responsible of ensuring proper execution of Intercompany customer care activity worldwide, ensuring growth and excellent service level for long-term business growth with BIC Group businesses and local subsidiaries.
Functions & Tasks:
- Customer Care team support and coordination.
- Supervise and support daytoday customer care operations.
- Continuous tracking of intime order delivery.
- Support with issues in a timely manner.
- Custom products project management.
- Monitor customer opportunities, attending regular meetings with BIC CP to understand product needs and required services.
- Build teamwork between BIC CP and Customer Care.
- Update customer service team knowledge.
- Audit customer service procedures and needs and determine system improvements to gain efficiency.
- Monitor and analyze dashboard KPI's to implement actions plans to improve results (Productivity, efficiency, calls, service and KPI's)
Qualifications:
- Personal Skills: Startup Mindset, Proactive, Dynamic, Customer focus, excellent Communication, Creative, Team player, Ethic, etc.
- Open minded, highly target oriented, highly organized, Action oriented, Autonomous, Analytic, With high level of initiative.
- Outstanding analytical insights.
- Drive for results.
- Planning and organization: to achieve the projects on time and to manage priorities.
- Strategic vision of the business.
- Bachelor's degree.
- Fluent business English. French highly appreciated. Other languages are a plus.
- Good knowledge of computer programs, such as Excel and PowerPoint.
- Research, analytical, and data interpretation skills.
- Minimum 5 years successful experience within Customer Care department.
- Ability to be strategic and operational.
- Highly pragmatic and resultsoriented. Operational mindset, decisive in tackling issues, flexible to adapt to quickly changing environments.
- High energy and resilience.
- Ability to communicate complex information in an easytounderstand format.
BIC is an Equal Opportunity Employer.
We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.
We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics.
All employment is decided based on qualifications, merit, and business need.