Associate Director, IT Project Management
hace 2 semanas
Job Overview
You will be responsible for overseeing complex project delivery lead by the EMEA PPG Software Development & Support Team to our EMEA Provider, Payer, and Government clients, as well as ensuring post go-live/BAU support is in place. You will be responsible for the regional PPG Delivery PMO; this involves ensuring the right processes are in place to coordinate delivery teams from across global tech solutions, local country, or regional PPG tech solution as well as 3rd party tech and services as appropriate. It is critical to our success that we support our customers to proactively get the best possible value from our solutions as well as having access to reactive customer support with a single point of contact. In this role, you will ensure clear processes exist and that these resources are put in place as well as working with other IQVIA teams, including Prime Site teams, to coordinate customer engagement and success.
Responsibilities:
- Work with pre-sales solutions and sales teams to ensure appropriate SOWs are put in place and support RFP/RFI process as required.
- Assess and coordinate resources needed to ensure successful complex project delivery.
- Lead a cross-functional team, both direct reports and indirect IQVIA peers, across a portfolio of services.
- Adopt and champion a continuous improvement ethos for Client Services and Delivery Teams.
- Act as a role model and mentor to Client Services and Delivery teams.
- Consult with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure Account Service Teams and Delivery Teams are adequately trained and performing at optimal levels in line with agreed processes.
- Identify risks to program success and recommend mitigation plans to management.
- Manage project delivery process, scope, and costs of complex product development projects with limited supervision; drive completion of the project and mentor other team members.
- Establish relationships with stakeholders to build support and ensure alignment for project outcomes.
- Drive change by identifying impacts of the project, building awareness and support for change within the organization, and contributing to the development of training.
- Evaluate project results against success metrics; create or reengineer processes and resources to improve productivity and the end product.
- Share subject matter expertise with others to elevate our capabilities to deliver world-class solutions for clients.
- Build, develop and provide leadership within Delivery Service.
- Assume responsibility for people, teams, careers, delivering results through people.
- Lead diverse, virtual, cross-functional, global, local teams.
- Inspire people to grow and stay at IQVIA.
- Assist in the creation and validation of the project scope, plan and schedules for complex projects; help define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).
Qualifications – all required
Recognised industry qualifications – current & in date
Eight (8) years of experience in software and/or product deployment, including two (2) years in IT project management
Advanced project management education and experience
Strong communication and interpersonal skills
Good problem-solving skills
Demonstrated ability to deliver results to the appropriate quality and timeline metrics
Good teamwork skills
Excellent customer service skills
Good judgment
Ability to work with minimal direction
Strong software and computer skills, including MS Office applications
Ability to establish and maintain effective working relationships with coworkers, managers and clients
This role is not eligible for UK visa sponsorship.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
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