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Senior Operations Leader, Trust
hace 1 semana
Senior Operations Leader, Trust & Safety - Spain & Costa Rica, Prime Video Trust & SafetyJob ID: | Amazon Digital Spain S.
Prime Video is transforming the way people enjoy movies and TV shows, offering a vast selection of titles on-demand across various devices like Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.
If you're thrilled about launching content on Prime Video and playing a vital role in our business's growth, we are looking for a creative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our India Operations team.
The Prime Video Trust & Safety programs focus on delivering a globally trusted customer experience by ensuring that Prime Video provides beloved and reliable content, accurate information, and enabling customers to make informed viewing choices for themselves and their families.
This role will oversee operations in Madrid, Spain, and San Jose, Costa Rica, supporting multiple Trust & Safety programs including Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience.Alongside driving and enhancing the execution of this core mission, the Senior Manager of Global Operations will collaborate closely with cross-functional teams such as engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, customer service, and executive teams to bring products to market, develop business opportunities, and elevate our customer experience.
The ideal candidate will excel in a dynamic business environment, utilizing analytical skills and resourcefulness to independently deliver successful outcomes.
Key Responsibilities:
- Define operational requirements to support business launches and oversee implementation in collaboration with various teams.
- Set goals, track progress, and navigate obstacles to achieve program objectives.
- Collaborate with Business teams to gather feedback, develop operational models, and workforce planning mechanisms that scale with business growth.
- Work with Senior Leaders to create delivery roadmaps.
- Communicate program updates to leaders and cross-functional teams.
- Lead and develop a strong team of Operation Managers.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience managing global/regional teams (100+ employees)
- Experience in operations management and utilizing data/metrics for strategic decisions.
- Proficiency in English
- Solid project and change management skills.
- Willingness to work flexible hours as needed.
PREFERRED QUALIFICATIONS
- Master's degree or equivalent experience
- Experience in managing product quality and defining roadmaps
- Knowledge of digital video streaming and customer-facing interfaces
- Trust & Safety experience in tech companies
- Management experience with large global teams
- Familiarity with digital video compliance
Amazon is dedicated to promoting diversity and inclusion in the workplace. We are an equal opportunity employer and value individuals based on their skills and experiences. Your privacy and data security are top priorities for us. For more information, refer to our Privacy Notice on our website.
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