Banqueting Waiter/Waitress

hace 1 semana

Barcelona, Barcelona, España Intercontinental Barcelona A tiempo completo

Empresas:

InterContinental BarcelonaAs a Banqueting Waiter/Waitress you will demonstrate service attributes in accordance with company standards including attention to detail, anticipation, accuracy and maintaining high levels of knowledge about the products and service offered in our F&B outlets.

You will always follow the Food and Beverage service sequence set by the hotel and you will adhere to local regulations concerning health & safety and local policies and procedures.

As a brand ambassador you will become a role model and your goal will be to sustain our InterContinental Life.


Daily duties:

  • Create a warm atmosphere for everyone and set the tone for each guest's experience. Ensure an outstanding tailor-made service
  • Be knowledgeable of the menu offered and be able to make recommendations to our guests
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty
  • Regularly communicate with guests to ensure expectations are met
  • Create a great working environment for colleagues to thrive - linking up departments to create a sense of one team
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Drive promotions that deliver great dining experiences for guests at a good value
  • Maximise every sale opportunity by upselling and cross selling products or services in our FB outlets and other departments
  • Make sure credit cards and financial transactions are handled securely
  • Ensurethat mise-en-place is correctly carried out in his/her station and trays
  • Participate in training sessions, briefings and meetings as and when requested
  • Make sure food and drinks are secure and stored safely following HACCP protocol- always keep stock replenished to minimise waste
  • Show your commitment to the brand, the hotel and your team by supporting the activities launched by the hotel
  • May assist with other duties as assignedRequisitos :
  • Higher education qualification / equivalent in Hotel Management, Culinary Arts, or Related Field
  • 1+ years' related experience
  • 5-star luxury experience is a must
  • Fluent in English and Spanish – any other languages would be great.
  • Oracle MICROS knowledge will be highly valued.
  • Availability to work night shift. Flexibility to work weekends & public holidays.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

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