Technical Support Engineer/application Support
hace 1 semana
Job Profile Summary:
JOIN THE TECH REVOLUTION WITH DERIVCO
Are you ready to be part of a global tech business shaping the future of the iGaming industry?
With over 25 years of experience fuelling global platforms and payment processing, Derivco has been a game-changer in the iGaming world.
We're not just a tech company - we're the engine room behind leading iGaming brands, creating immersive player experiences backed by cutting-edge technology and seamless payment solutions.
We're not just using AI and ML; we're defining the future with them. Our AI-driven solutions are revolutionising player experiences and setting new standards in tech development.
Join us at Derivco and be part of a dynamic team of over 2500 experts across 8 offices worldwide that's shaping the digital landscape.
We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.
Job Description:
Derivco is seeking a highly skilled and motivated Customer Support Engineer to be part of our dynamic team.
As a Customer Support Engineer at Derivco, you will play a crucial role in ensuring the smooth operation of our cutting-edge software products and maximizing their availability.
Responsibilities:
- Support and maintain existing and new operators on our environments, acting as a key representative for customer support.
- Provide exceptional service to ensure maximum availability of our support services, minimizing our response times and providing detailed updates to customers.
- Collaborate with product teams and development teams to analyse and resolve issues, taking ownership of problem cases to improve the customers experience.
- Research, diagnose, troubleshoot, and identify solutions to resolve process issues, ensuring seamless operations and support.
- Take ownership of issues and problems, ensuring timely followup and resolution
- Engage directly with development teams, acting as a conduit for effective collaboration and support on behalf our customers
- Attend project planning and requirements sessions, completing project work on time and communicating progress to stakeholders.
- Lead team initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.
- Demonstrate flexibility and dedication by taking on additional, unplanned projects as required by the business and team to improve our customer support
- Providing exceptional customer service and technical support on tickets received by customers.
- Flexibility to provide standby support on a rotational basis during specified periods.
Requirements:
- Proven experience in supporting, maintaining, and providing detailed updates to customers
- Strong problemsolving skills and a passion for continuous improvement.
- Excellent collaboration and communication skills to work effectively with development teams, internal support teams and stakeholders.
- Strong research and troubleshooting skills to identify and resolve system issues for customers.
- Flexibility to provide standby support on a 24/7 basis during specified periods if required.
- Strong organizational skills to manage multiple projects and initiatives simultaneously.
- Willingness to work after hours when necessary to meet project deadlines.
- MSSQL / T-SQL
- Proven experience in the IT Industry using Microsoft and other leading technologies.
- Experience with Windows Server 2016 to 2019, specifically IIS and API's.
- Experience with PowerShell scripting skills or other scripting languages for automation of manual tasks
- Solid written, verbal communication and presentation skills.
- Passion for selflearning.
- Experience with CI / CD Pipeline Automation in Octopus or Azure
- Experience in Azure Application Insights.
- Experience with Grafana, Prometheus and other monitoring tools.
- Experience with Elastic Stack (Elasticsearch, Kibana, Beats & Logstash).
Why Join Derivco
- Defined contribution pension scheme.
- Lunch allowance card to a value of €200 per month
- A Wellness Amount of up to €45.00 per month to be used for any wellness activities such as gym membership, fitness classes.
- 25 days annual leave, plus bank holidays.
- Connectivity allowance of €60 per month
- Discretionary company bonus (when eligible).
- Employee Assistance Programme (supporting employees on private matters, for example getting access to certified phycologists, and financial and legal advisors).
- Referral bonus
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