Cluster Manager

hace 2 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a new Cluster Manager for our team, to supervise and analyze the efficiency of business with a constant focus on improvement of existing processes.

You will be managing different markets and will be in charge of coordination of the daily activities of all the stakeholders.


Responsibilities

  • Performance Management: Analysis and presentation for the performance and forecast figures to all stakeholders.
  • Designing, implementing and coordinating the sales strategy
  • Designing, implementing and coordinating hiring and expansion strategies
  • Engaging and managing different stakeholders
  • Working with HOB to lead the Operational efficiency of the business by exploring ways to improve the processes
  • Monitoring the performance and development of the operational teams
  • Providing guidance to all team managers and ensure the achievement of targets and KPIs (121, coaching)

Requirements:

  • Minimum 12 months experience as Team Manager or similar role
  • Consistent QoQ winning attitude, strong people orientation and structured strategy
  • University degree or equivalent experience
  • Excellent level of English
  • Strong presentation, analytical and problem solving skills
  • Executing complex operations and solving problems persistently and at lightning speed
  • Strong written and verbal communication skills, proficient in business writing
  • Ability to work with multiple projects simultaneously in a complex environment
  • All previous management experience will be taken into consideration.

Benefits:

  • Full time position (39h per week, Monday to Friday)
  • This is a Hybrid working model in Barcelona.
  • Competitive Salary
  • Permanent contract
  • Relocation Package:
  • Flight ticket
  • Accommodation in a nice individual studio
  • Support with a private Health Insurance
  • 3 weeks of intense introduction training on Google Ads and specific sales training.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development

Job Types:
Full-time, Permanent

Work Location:
In person

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