Empleos actuales relacionados con IT Service Desk Manager - Barcelona, Barcelona - AXA Partners
-
IT Service Desk Specialist
hace 6 días
Barcelona, Barcelona, España Minacs A tiempo completo{"title": "IT Service Desk Agent", "description": "Be the Hero of Our Client's IT TeamAs an IT Service Desk Agent, you will be the first point of contact for our client's employees, providing friendly and efficient support for their IT needs. You will handle IT requests and issues over the phone, mail, chat, or through our self-service portal, using your...
-
IT Service Desk Specialist
hace 6 días
Barcelona, Barcelona, España Minacs A tiempo completo{"title": "IT Service Desk Agent", "description": "Be the Hero of Our Client's IT TeamAs an IT Service Desk Agent, you will be the first point of contact for our client's employees, providing friendly and efficient support for their IT needs. You will handle IT requests and issues over the phone, mail, chat, or through our self-service portal, using your...
-
IT Service Desk Specialist
hace 6 días
Barcelona, Barcelona, España Minacs A tiempo completo{"h1": "IT Service Desk Agent", "p": "At Concentrix, we're looking for a skilled IT Service Desk Agent to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our clients' employees.Your primary goal will be to resolve IT-related issues efficiently and effectively, ensuring a seamless...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoAbout the Role:We are seeking a highly skilled IT Service Desk Specialist to join our team at Minacs. As an IT Service Desk Specialist, you will be the primary point of contact for our clients' technical issues, providing timely and effective support to ensure their systems and devices are running smoothly.Key Responsibilities:Provide first-level technical...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoAbout the Role:We are seeking a highly skilled IT Service Desk Specialist to join our team at Minacs. As an IT Service Desk Specialist, you will be the primary point of contact for our clients' technical issues, providing timely and effective support to ensure their systems and devices are running smoothly.Key Responsibilities:Provide first-level technical...
-
IT Service Desk Analyst
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated First Line Analyst to join our Global Service Desk in Spain. As a key member of our team, you will be responsible for providing exceptional customer support and resolving IT issues for users across Europe.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
IT Service Desk Analyst
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated First Line Analyst to join our Global Service Desk in Spain. As a key member of our team, you will be responsible for providing exceptional customer support and resolving IT issues for users across Europe.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
IT Service Desk Agent
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As an IT Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving IT-related issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to...
-
IT Service Desk Agent
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As an IT Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving IT-related issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to...
-
IT Service Desk Specialist
hace 3 semanas
Barcelona, Barcelona, España Minacs A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused IT Service Desk Specialist to join our team at Minacs. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients' employees, resolving technical issues, and ensuring a seamless user experience.Key ResponsibilitiesProvide first-line...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused IT Service Desk Specialist to join our team at Minacs. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients' employees, resolving technical issues, and ensuring a seamless user experience.Key ResponsibilitiesProvide first-line...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced IT Service Desk Specialist to join our team at Minacs. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone,...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced IT Service Desk Specialist to join our team at Minacs. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone,...
-
IT Service Desk Specialist
hace 6 días
Barcelona, Barcelona, España Minacs A tiempo completo{"h1": "IT Service Desk Agent Role", "p": "As a key member of our team, you will provide exceptional support to our clients\u2019 employees, helping them resolve technical issues and improve their overall experience.Your responsibilities will include:\u2022 Providing friendly and efficient support via phone, email, or chat\u2022 Troubleshooting complex...
-
IT Service Desk Specialist
hace 6 días
Barcelona, Barcelona, España Minacs A tiempo completo{"h1": "IT Service Desk Agent Role", "p": "As a key member of our team, you will provide exceptional support to our clients\u2019 employees, helping them resolve technical issues and improve their overall experience.Your responsibilities will include:\u2022 Providing friendly and efficient support via phone, email, or chat\u2022 Troubleshooting complex...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the Role:We are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients and ensuring their IT-related issues are resolved efficiently.Key Responsibilities:Resolve IT-related issues of...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the Role:We are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients and ensuring their IT-related issues are resolved efficiently.Key Responsibilities:Resolve IT-related issues of...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoWe are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Resolve IT-related issues and provide timely support to clientsCollaborate with internal teams to ensure...
-
IT Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoWe are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Resolve IT-related issues and provide timely support to clientsCollaborate with internal teams to ensure...
-
IT Service Desk Agent
hace 2 semanas
Barcelona, Barcelona, España Webhelp A tiempo completoAbout the RoleWe are seeking a skilled IT Service Desk Agent to join our team at Webhelp. As an IT Service Desk Agent, you will be responsible for providing first-level technical support to our clients, handling IT requests and issues via various channels, and collaborating with internal and external teams to resolve complex technical issues.Key...
IT Service Desk Manager
hace 3 meses
The ServiceDesk Manager will be accountable for the Workplace and End-User Services infrastructures' operations and ensures they run with expected levels of performance, security, and quality according to business needs and objectives.
DIMENSIONS OF ROLE
AXA Partners aims at becoming AXA Group preferred networks & service company and a powerhouse for partnerships development as a founding entity of AXA Partners.
A key enabler for this business transformation will be the Service Desk Manager in charge of delivering and maintaining IT Workplace and End-User services for all entities within the region.
As part of the IT Operations Team, the ServiceDesk Manager owns a portfolio of IT Solutions and end-user services that support business operations.
In partnership with business units, IT team, operations, HR, security, BCM and ITSCM areas, the role holder ensure delivery expectations are met (on time, on cost, on scope, on quality) and workplace solutions are aligned against defined technical architectures, best practices, group standards and security guidelines.
He / She will monitor the service operation with the outsourcing partners, providers, and IT helpdesk team to ensure that workplace services meet business needs.
Key metrics of the job:
- Estimated number of users to support: 1.300, including VIP at C-Level
- Estimated number of IT Solutions and services to manag
e:
10 to 20
- Estimated budget under responsibility: between 200K€ to 400K€ (BAU + projects)
- Workplace and End-User services landscap
e:
- Hardware (laptops, desktops, peripherals, mobile devices)
- Fixed (Avaya) and Mobile Telephony (iOS & Android)
- Windows Ecosystem (Windows Client & Active Directory), Microsoft Office Applications, O365 Collaborative platform, Antivirus, SCCM, MDM
- Company specific solutions (Oracle, Local CMS, VPN, etc.)
- Total size of team to manage including external: 510 people
Warning:
those figures are indicative.
KEY RESPONSIBILITIES
1) Manage operationally the delivery of Workplace and End-User Services BAU and Projects
- Plan and deliver IT roadmap on his/her perimeter.
- Ensure Axa Partners' workplace and enduser services are performing securely and efficiently within agreed metric.
- Manage & optimize the BAU and project budget on his/her perimeter.
- He / She validates that IT policies utilize best practices, standards and are efficiently documented.
- Oversee business' requests, incidents, and problems. Manages and coordinates urgent and complicated support issues.
- Support and assist the team on the troubleshooting of technical issues onsite and remotely, including diagnosing incidents with computer software, peripherals, hardware, and company specific solutions (i
e:
MS O365 solutions).
- Develop an effective and workable framework for managing and improving customer IT technical support in the organization
- He / she supervises the lifecycle of the workplace related technologies, including accurate inventories control.
- Followup with customers, provide feedback and manage problems endtoend
- Maintain quality of service by enforcing organization standard such as Change Management, Incident, Problem and Asset Management.
- Provide KPIs and reports on business demand and project progression, attention/decision points.
- Preserve assets availability by implementing disaster recovery and contingency solutions.
- Create and maintain 7*24 environment assuming strong SLA on workplace and enduser services support.
- Manage external partners and oversee relationships to ensure first class IT services.
- Maintain organization's effectiveness and efficiency by defining, delivering, and support strategic plan for implementing information technologies.
- He / She develops objectives and strategies for the delivery of IT workplace related (both hardware and software) within the company.
- He / She maintains information technology strategies by managing staff, researching, and implementing technological strategic solutions.
- Proactively conduct technology research and provide new technologies and methods utilization proposals.
- The role aligns the workplace and enduser services within the organization with to the overall company strategy and core company competencies.
- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
- Leading and IT Team towards Global IT vision
- Mentor and coaches IT professionals within the organization.
- Define operating model / frameworks, capacity planning and res
