Customer Lifecycle Manager

hace 1 semana

Barcelona, Barcelona, España Hewlett Packard A tiempo completo

There are not many times in your career when you get the opportunity to be part of a multi-billion-dollar franchise, work with great people and build out your resume.

Welcome to HP's Consumer Services and Solutions organization With CSS, our goal is to address the #1 pain point consumers have been telling us about printing and personal computing.

Through a new and innovative model, we are transforming the print and pc market by providing customers convenience and savings with HP Instant Ink and All In Plan services.

CSS represents one of the top strategic priorities for HP and will give you visibility at the highest levels in the company.

You could be part of this team building new CLM solutions.

Responsibilities

  • Propose and execute programs to retain and grow customers across the customer lifecycle.
  • Launch experiments designed to increase subscriber engagement, retention, and revenue. Implement winning concepts at scale.
  • Design, launch, and improve subscriber communications experiences for new and existing services. Develop customer journeys to guide experience design.
  • Work with Product Management and Engineering teams to enhance product and improve KPIs.
  • Measure initiative performance and communicate results.
  • Champion customer perspective using a thorough understanding of customer data, survey feedback and NPS feedback.
  • Use creativity, analytical horsepower, customer empathy, and product understanding to build business cases for new initiatives.

Requirements:

  • Bachelor's degree with emphasis on communications, marketing, or business. MBA or applicable Masters degree a plus.
  • Experience in customer segmentation strategies and subscriber management.
  • Analytic and data driven with demonstrated ability to understand key performance drivers and turn insights into actionable and successful tactics. Experience with methods for gaining customer insights (research, surveys, a/b tests). Comfort interpreting a variety of different data sources from qualitative research to primary survey data to secondary data sources and creating one cohesive story.
  • Strong project management skills; ability to manage multiple priorities under tight deadlines, in a busy, evolving, fastpaced environment
  • Comfortable with ambiguity and change, and have experience in building programs quickly from the bottom up
  • A passion for problemsolving, learning and educating others along with a strong empathy for customers
  • Able to leverage strong communication skills to foster collaborative relationships across functional teams and deliver ongoing updates and presentations

What we offer:

  • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning.
  • An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
  • Work life balance / flexible working hours.
  • Women, Pride, Young employees, Sustainability and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
  • We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
  • Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
  • Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
  • We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
  • Printing Happy hour from photographs to large posters. And Handson workshops to print with the latest technology from wall covers to 3D printed models.
  • Dedicated lactation room
  • Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
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