![Radisson Hotel Group, Madrid Office- Human Resources](https://media.trabajo.org/img/noimg.jpg)
Learning & Development Shared Services Coordinator
hace 1 semana
Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.
We are now recruiting for the role ofL&D Shared Services Coordinator in Madrid.
The L&D Shared Services Coordinator is involved in various aspects of Learning & Development administration and coordination.
You will work with the L&D teams to deliver administrative and operational services to the team members and managers from both hotels and offices.
What We Offer:
Our commitment to being a remarkable workplace mirrors our commitment to delivering Memorable Moments.
Joining RHG comes with a range of perks:
-
Special rates for team members, their friends, and family at our hotels.
-
Tailored development opportunities for everyone at all levels and all roles
- A meaningful employment contributing
to shared value, a better future, and a sustainable planet
- And much more
Main Responsibilities
As the
L&D Shared Services Coordinator, you will work across the following areas:
Learning Coordination
- Support the learning and development programs by handling the logistics, such as organizing and planning training events (F2F, virtual and blended), sending invitations and reminders, registering the participants, administering Radisson Academy Online (RAO), conducting satisfaction surveys, closing the events, and reporting the results.
- Ensure a smooth and positive onboarding experience for new hires, setting up their Welcome Journey Pathway (Be a Moment Makers / Connecting Moment Makers), sending reminders for completion, and gathering feedback/ reporting on the onboarding process.
- Management of the Global Learning and Development Calendar. Setting up sessions, communicating course requirements and chasing for attendance.
Learning Administration
- Assignment and management of all mandatory online training courses.
- Responsible for the updates and maintenance of all relevant People & Culture Information systems and document management systems as per regional requirements.
- Coordinate and manage the effective billing process under Radisson Academy billing guidelines for all chargeable learning offerings, ensuring that all information required is collated and submitted within the required timelines.
Learning Analytics
- Responding and actioning all request for reporting and data for required programs within the RAO system.
- Collating and reviewing the feedback surveys for all learning activities and events.
- Providing support in the implementation and collation of the annual learning needs analysis processes.
- Provide any ad hoc support required in responding to regional request for L&D Data, which is required within audit processes, or to support compliance levels.
Qualities We Seek in Our L&D Shared Services Coordinator:
- Excellent communication, customer service, and problemsolving skills.
- Attention to detail, accuracy, and confidentiality.
- Ability to work independently and as part of a team.
- Flexible and able to deal with change in a fastmoving environment.
- Potential to develop to facilitate suitable RHG DNA Learning content as required.
INDHOTEL
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