Customer Care Advisor

hace 2 semanas


Barcelona, Barcelona, España Babel Profiles A tiempo completo

Are you a native French speaker interested in working in an international setting? If you're seeking a chance to be part of a friendly, lively, and diverse team, then this could be the perfect fit for you.

Our client, an American multinational corporation with a branch in the heart of Barcelona, is on the lookout for a dynamic individual eager to delve into the realm of customer service. The role comes with a range of enticing perks, detailed below.

Key Language Requirements:

  • Fluency in French (native level)
  • Professional proficiency in English
  • Knowledge of an additional language is advantageous

Main Duties Include:

  • Handling order processing, delivery creation, and shipment procedures accurately
  • Providing swift resolutions to customer queries related to stock availability, sales orders, shipment status, products, and services
  • Cultivating strong customer bonds
  • Processing sales orders
  • Monitoring order statuses and maintaining order records
  • Participating in trade events

Essential Skills/Background:

  • Minimum of 1 year in Customer Service and/or Sales Support roles
  • Proficiency in engaging collaboratively with diverse stakeholders
  • Excellent communication and interpersonal aptitude
  • Attention to detail and a proactive approach
  • Strong organizational abilities, enthusiasm for growth, and proactive mindset

Offerings:

  • Temporary contract
  • Competitive salary and benefits
  • Hybrid work arrangement
  • Bicing card provision
  • Gym membership coverage
  • Close-knit international team in a stable work environment
  • Central office location
  • Working Hours: Monday to Friday, 09:00 - 17:30

Recruitment Procedure:

  • Step 1: Initial discussion with our Recruiter
  • Step 2: Interview with HR and the Hiring Manager
  • Step 3: Interview with the Department Head

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