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Customer Care Advisor
hace 2 semanas
Are you a native French speaker interested in working in an international setting? If you're seeking a chance to be part of a friendly, lively, and diverse team, then this could be the perfect fit for you.
Our client, an American multinational corporation with a branch in the heart of Barcelona, is on the lookout for a dynamic individual eager to delve into the realm of customer service. The role comes with a range of enticing perks, detailed below.
Key Language Requirements:
- Fluency in French (native level)
- Professional proficiency in English
- Knowledge of an additional language is advantageous
Main Duties Include:
- Handling order processing, delivery creation, and shipment procedures accurately
- Providing swift resolutions to customer queries related to stock availability, sales orders, shipment status, products, and services
- Cultivating strong customer bonds
- Processing sales orders
- Monitoring order statuses and maintaining order records
- Participating in trade events
Essential Skills/Background:
- Minimum of 1 year in Customer Service and/or Sales Support roles
- Proficiency in engaging collaboratively with diverse stakeholders
- Excellent communication and interpersonal aptitude
- Attention to detail and a proactive approach
- Strong organizational abilities, enthusiasm for growth, and proactive mindset
Offerings:
- Temporary contract
- Competitive salary and benefits
- Hybrid work arrangement
- Bicing card provision
- Gym membership coverage
- Close-knit international team in a stable work environment
- Central office location
- Working Hours: Monday to Friday, 09:00 - 17:30
Recruitment Procedure:
- Step 1: Initial discussion with our Recruiter
- Step 2: Interview with HR and the Hiring Manager
- Step 3: Interview with the Department Head
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