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Telesales Agent

hace 3 meses

Madrid, Madrid, España Recruit4Work S.L. A tiempo completo
Answering Inbound calls with a repair requests for appliances. You should have a strong commercial profile, capable of making sales and hitting targets. Adding to this, you will also be responsible for the Customer Service and claim handling of our services.

Tasks

You will be part of an Elite team that shows best practices and tests new products and materials.

  • You will be answering inbound calls in French and offering insurance to the consumers.
  • Consumers that have purchased a new appliance will give you a call to register their appliances.
  • Your role will be to capture all the details and confirm the registration once that is done, we will expect you to explain the legal warranty and offer and consumer and additional insurance.
  • You should have a strong commercial profile, have good knowledge of sales techniques and know how to deal with objections.
  • You should also have strong customer service skills, and be used to working to targets and changes in products. In addition, You should be a strong communicator, who is able to provide insightful feedback on processes and best practices
  • Registration of client's appliances, details, and information.
  • Offering new or extended insurance to the clients
  • Compliance behavior

Requirements:

Languages:
Fluent in French and English (Spanish would be a plus)

  • Able to effectively communicate to customers.
  • At least 1 year sales experience
  • Competent in the use of Microsoft packages.
  • Dynamic, rigorous, diplomatic and highly communicative.
  • Easy adaptable to different partners.
  • Teamwork,
  • Proactive
  • Excellent customer service skills.
  • Sales experience 6 months at least. Competent in the use of Microsoft packages. Experience with call sales

Benefits:

Other benefits:

  • Ticket restaurant
- life insurance and medical insurance (after 1 year)
holidays + bank/public holidays.

  • Teleworking equipment ( Laptop, headset, and dock station)
  • Permanent Full-Time Job, from Monday to Friday
  • Good stable salary with high sales commissions, Tickets Restaurant, Company Life Insurance
  • Young, dynamic, and international work atmosphere with comfortable work conditions

Location:
Hybrid model, going to the office 8 times per month.

Working hours: 40h per week

  • Fulltime
  • From 9:00 to 18:00