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French-speaking Fashion Customer Representative
hace 2 semanas
The Company
Your Profile
- Native level of French and fluent in English
- You are open to develop your customer service skills
- You are passionate and familiar with the fashion industry
- You have excellent communication and interpersonal skills
- You pay attention to small details, and you are wellorganized
- You have an outgoing, enthusiastic, positive and engaging personality
- You are able to work 39 hours per week on a rotational shift pattern
- Good disposition to work in a customer service environment
- Customer care skills ability to listen to and understand the customers' needs
Your Responsibilities
- Effectively solve customer issues in your native language
- Manage complaints and inquiries with a friendly and respectful tone
- Keep customer satisfaction at the core of every decision
- Help clients with their online shopping and advise on their orders
- Maintain knowledge of the company's services and products
- Work on additional tasks connected to keeping up the service performance, quality and customer satisfaction
Benefits
- 2 weeks initial paidtraining
- Competitive compensation + Bonus
- Ongoing training
- 39 hours/week (rotating shift): Monday to Saturday from 09:00 to 21:00
- Possibility to grow within the company
- Discounts with local business
- Free after work activities
- Intercompany mobility
- Real growth opportunities to progress
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