Cloud Business Support Analyst

What can you expect in our E-Commerce environment

TDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services.

These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over 1Billion USD software through these eCommerce solutions.

Our latest releases include a marketplace for Cloud Services, a White Labelled eCommerce solution, and an API platform for both customers and vendors.

Job Purpose

The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TDSYNNEX owned Shared Service Center outsourced to service partners in EMEA.

The Business Support Analyst will work directly with our Operations Support team and in constant contact with countries and stakeholders.

She / he will work with management, local sales teams, internal departments, platforms owners, IT teams, customers and vendors to gather and analyse information and make recommendations.

An important role for this will be to work closely with TDSYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.

The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable.

Other project orientated duties may be assigned as needed.

Responsibilities :

Mapping of process flows across Operations teams : the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.

Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.

Proactively monitor cloud resources and identify potential performance bottlenecks.

Document all process accordingly : Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.

Ensure appropriate training and self actualization of skills for all staff for new processes or with outsourced parties.

Ensure relationship with countries and other stakeholders under excellency metrics.

Review KPI s and SLA s and work upon them to keep the expected metrics.

Proactively monitor cloud resources and identify potential performance issues.

Knowledge Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Experience in a technical support or operations role, preferably with cloud technologies is a plus, but not mandatory.

Ability to work autonomously and independently.

Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.

Comfortable working in an international result driven project organisation.

Technical Know-how tools such as : SAP, MS office products, hardware, and operating systems as well as monitoring tools, etc is a plus.

Significant experience working with large multinational accounts.

Written and oral communication and presentation skills in English language, additional European languages being a plus.

Excel advance knowledge considered a plus but not mandatory.

Benefits :

We foster a collaborative and growth-oriented work environment that values innovation and professional development.

A Team like no other Yes, it's the first one we list for a reason : We are a dynamic, proactive and multi-national team consisting of uniquely creative individuals from all walks of life.

Nothing more important than the people you surround yourself with, and we consider our team as the greatest benefit of all.

As International as it gets We are represented in 100+ countries and multicultural exchanges are a daily routine.

Sheer limitless career development : Opportunities across job functions, departments and geographical locations. Various trainings, courses and certifications will enable you to enrich your technical expertise.

in this particular role you will gain experience with cutting-edge cloud technologies and best practices from true industry experts.

Empowerment The possibility to co-develop business procedures and to be part of the success of our global organisation.

Supportive working climate. Managers become mentors and colleagues become friends, at the office as well as after working hours.

You will have regular touchpoints with your direct superior in which you can talk about anything you want and all our experts.

Various well-being initiatives . We care about YOU, so allow us to ensure that you are doing well. Additionally, you are encouraged to enjoy our cozy outdoor Chill-Out area whenever the sun is shining, or retreat from your screen for some Fussball-Kicker or Arcade Action.

Monetary Benefits ? How about a plethora of choices when it comes to discounts - Travel, clothing, toys, sport, and much more.

Our partnerships enable you to save on almost everything, and obviously : our IT discounts on hardware / software for employees are a real steal.

Flexible compensation . Competitive salary is nice, and we offer it, but we think it is has become necessary for you to diversify and increase your net salary.

Medical security . It has become crucial, so we provide health and dental insurance,besides medical experts (General Practitioner) and Physiotherapy services at the office (depends on location).

Social Responsibility. We care immensely about you, and so we also care about the community around us. Thus, Tech Data is actively involved in numerous initiatives worldwide to support projects that make this world a better place.

Hybrid working model , because it simply offers the best of both worlds.

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What's In It For You?

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion : It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for