![The Estee Lauder Companies](https://es.trabajo.bz/images/employers/1689408354280059.png)
Associate
hace 2 semanas
ES.Sales.E/M Associate
Brand: Estée Lauder Companies
Description
The mission of the Post-Purchase Specialist will be to coordinate with Supply Chain teams and Customer Care to monitor B.com assortment availability in all Affiliates, follow up on order delivery and ensure customer care readiness and performance, to optimize customer experience and maximize revenues.
MAIN RESPONSABILITIES
We are looking for a Post-Purchase specialist who will:
1) Ensure stock availability and delivery excellence on
· Monitor assortment availability on all distributed products (incl. for products subject to B.com activations)
· Manage B.com products subject to stock protection (e.g., limited life products, exclusivity, GWP & PWP when concerned by B.com activations)
· Monitor OTIF rate (on time, in full)
· PMO on action plan with ELC Supply Chain to address improvement opportunities on availability
(Up to 50% of the workload)
2) Ensure customer care services readiness
· Inform customer care of activation plans to secure staffing and explain offer
· Collect & share customer feedbacks on customer pain points with counterparts for them to elaborate action plans
· PMO on action plan with CC and other functions to implement corrective actions (e.g., DTX, ROM)
(Up to 30% of workload)
3) Provide performance reviews - monthly/quarterly/yearly basis
· Build reporting on Supply Chain and Customer care KPIs:
· Supply Chain: % of orderable assortment, % out-of-stock products, # of products/volume/value/coverage of protected stock, delivery lead time, OTIF rates
· Customer Care: Average speed of answer, # of customer claims and main reasons, % of orders with customer care, post-purchase NPS / customer satisfaction
(up to 20% of workload)
Qualifications
REQUIREMENTS:
· Familiarity with supply chain and customer care tools
· Strong in Excel
· Strong organizational skills
· Ability to work collaboratively in a team and across departments
· Flexible and responsive to changes
· Preferably experienced with tracking: B.com sales, % out of stock product, delivery lead time, average speed answer and more.
Job: Online / E-Commerce
Primary Location: Europe, Middle East, Africa-ES-Community of Madrid
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 247137
-
Sales Associate
hace 2 semanas
Madrid, Madrid, España Adidas A tiempo completoWe are on the lookout for an enthusiastic Sales Associate to join our all-star team at Adidas in Madrid.Growing your career as a Full Time Sales Associate is a great opportunity to develop productive skills.If you are strong in adaptability, presentation and have the right personality for the job, then apply for the position of Sales Associate at Adidas...
-
Stockroom Associate
hace 4 semanas
Madrid, Madrid, España Skechers A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Skechers with the position of Stockroom Associate (Salary) - Skechers which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to...
-
Stockroom Associate
hace 1 mes
Madrid, Madrid, España Skechers A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Skechers with the position of Stockroom Associate (Salary) - Skechers which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to...
-
Stockroom Associate
hace 2 semanas
Madrid, Madrid, España Skechers A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Skechers with the position of Stockroom Associate (Salary) - Skechers which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to...
-
Sps Associate Advisor
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoSelling Partner Support at AMAZONAmazon.Com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon.Com continues to grow and evolve as a world-class e-commerce platform. The Seller Support...
-
CRO Associate Manager
hace 2 semanas
Madrid, Madrid, España Jakala A tiempo completo& Requirements En JAKALA buscamos incorporar un Conversion Rate Optimization Tech Associate Manager con conocimientos de programación front end y específicamente Adobe Target. Como CRO Tech Associate Manager desempeñaras dif...< p>
-
CRO Associate Manager
hace 4 semanas
Madrid, Madrid, España Jakala A tiempo completo& Requirements En JAKALA buscamos incorporar un Conversion Rate Optimization Tech Associate Manager con conocimientos de programación front end y específicamente Adobe Target. Como CRO Tech Associate Manager desempeñaras dif...< p>
-
CRO Associate Manager
hace 4 semanas
Madrid, Madrid, España Jakala A tiempo completo& Requirements En JAKALA buscamos incorporar un Conversion Rate Optimization Tech Associate Manager con conocimientos de programación front end y específicamente Adobe Target. Como CRO Tech Associate Manager desempeñaras dif...< p>
-
Community Associate
hace 2 semanas
Madrid, Madrid, España Spaces A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Spaces with the position of Community Associate - Spaces which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply...
-
Community Associate
hace 1 mes
Madrid, Madrid, España Spaces A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Spaces with the position of Community Associate - Spaces which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply...
-
Community Associate
hace 4 semanas
Madrid, Madrid, España Spaces A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Spaces with the position of Community Associate - Spaces which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply...
-
Sales Associate
hace 2 semanas
Madrid, Madrid, España Adidas A tiempo completoSales associate (20h/semana) - Oasiz (Torrejón) ¿Sabías que en adidas creemos que a través del deporte podemos contribuir a cambiar el mundo? Buscamos vendedores y vendedoras part time (Sales Associate & Stockroom Associate) para unirse a nuestra tienda FO Torrejón (Contrato Fijo Discontinuo. 20h/semana) El compromiso de adidas con nuestra gente es...
-
Sales Associate
hace 2 semanas
Madrid, Madrid, España Adidas A tiempo completoSales associate (20h/semana) - Oasiz (Torrejón) ¿Sabías que en adidas creemos que a través del deporte podemos contribuir a cambiar el mundo? Buscamos vendedores y vendedoras part time (Sales Associate & Stockroom Associate) para unirse a nuestra tienda FO Torrejón (Contrato Fijo Discontinuo. 20h/semana) El compromiso de adidas con nuestra gente es...
-
SPS Associate Advisor
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoSelling Partner Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as...
-
Sps Associate Advisor
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoSelling Partner Support at AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the...
-
Associate Director
hace 2 semanas
Madrid, Madrid, España WTW A tiempo completoAs an Associate Director, you will work beside some of the industry's top consultants and for the world's leading organizations, while you develop cutting edge technical knowledge and skills, as well as project and client management capabilities To be Added by Recruiter
-
Concession Sales Associate
hace 2 semanas
Madrid, Madrid, España Michael Kors A tiempo completoWe are on the lookout for an expert Concession Sales Associate to join our high calibre team at Michael Kors in Madrid.Growing your career as a Full Time Concession Sales Associate is an awesome opportunity to develop useful skills.If you are strong in cooperation, decision-making and have the right experience for the job, then apply for the position of...
-
Development - Core Wealth Associate Manager I
hace 2 semanas
Madrid, Madrid, España Santander A tiempo completoDEVELOPMENT - CORE WEALTH Associate Manager ICountry: Spain**WHAT YOU WILL BE DOING**Software Engineering Associate Manager I
-
Transaction Associate, Spain
hace 2 semanas
Madrid, Madrid, España Kohana Group A tiempo completoKohana Group was created in 2024 to invest in the strong current and future growth of the hospitality and residential real estate markets of Spain and Portugal. These markets are large but inefficient, and the vast majority of assets are owned locally and in need of modern upgrades.We will source, renovate, and bring to market upscale hospitality and...
-
Sales Associate
hace 2 semanas
Madrid, Madrid, España Adidas A tiempo completo¿Sabías que en adidas creemos que a través del deporte podemos contribuir a cambiar el mundo? Buscamos vendedores y vendedoras part time (Sales Associate & Stockroom Associate) para unirse a nuestra tienda FO Torrejón (Contrato Fijo Discontinuo. 20h/semana) El compromiso de adidas con nuestra gente es fundamental para el éxito de nuestro equipo....