Consultant
hace 1 semana
CONSULTANT:
- Madrid
- Spain
Job Description (Posting).
- 1.) Operation, maintenance, hard
Unix server farm with Ubuntu Installation of new environments Deployment server Installation of security patches Infrastructure-Updates Migration from Ubuntu to Red-Hat Good experience in:
Scripting with python Puppet Ansible Git Advanced Unix knowledge Consulting services for customers related projects; extension, review, strategic consultancy in this environment
Optional: Experience with enterprise network-infrastructure Splunk certificates Support of activities / cross-training of team members in case of vacations/illness etc.
Acceptance of calls on the service numbers of the client, guarantee of telephone availability for FI-TS (not customers), if necessary documentation in the ITSM system during office working hours.3.) Monitoring mailboxes, processing of mailboxes and, if necessary, dispatching of customer or internal mails (archiving and sorting of mails, answering, processing and forwarding of orders)4.)
Optional:
After instruction, participation in the interdisciplinary on-call service of the OE security solutions. callback after 15 minutes at the latest; Online after 30 minutes.5.) Processing and solution of incident tickets in the ticket system and troubleshooting within the framework of ITIL processes at third and second-level service level in the above-mentioned focal points. While adhering to the processing time and avoiding escalations according to the parameters stored in the respective system/tool. Fault handling according to the current incident/problem management process of the client.
This includes, for example:
Processing of incidents in accordance with the instructions of the client Classification and qualification of fault reports Processing of faults Documentation of incidents Escalation/forwarding to affected departments Integration and management of external service providers Creation of incident tickets and continuous documentation of the processing progress in the ticket system6.) Processing of orders in the above-mentioned areas of responsibility via the order processing system MFlow/ARS/ServiceNow in compliance with the provision dates stored in the system and avoidance of escalations and complaints.7.) Perform change activities. These can be internal change but also change due to customer requirements. The request for implementation is handled by the Client's Operation Manager.
Changes are usually carried out outside standard working hours, at night and on weekends.8.) Participation in internal and customer projects of the client (creation of concepts, coordination with customers and internal areas, reporting to the project manager, documentation of project activities, implementation of assigned project tasks) The individual assignment of the respective setup or administration activity takes place via the respective external project management, the order control, the incident and problem management are carried out via the respective tools (ARS, SNOW or MFlow) from which the ordersbe pulled independently.
The quality characteristics to be observed are automatically specified in the tools used. The tasks are taken from Service Now or MFlow autonomously and processed. In addition, there is an Operation Manager on the part of theService provider. - Proven experience in migrating from Ubuntu to Red-Hat- Good experience in Unix operation
- Advanced knowledge of Unix
- Consulting services for customerrelated projects; Expansion, review, strategic
Qualification
- B-Tech
No. of Positions
- 1
Skill (Primary)
- CFS-Platform Engineering-EMS Platform
Experience
Years
Auto req ID
BR
Job Expires
- 26May2023
-
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