Support Expert

hace 1 semana


Tres Cantos, Madrid, España ALIZENT Spain SL A tiempo completo

Air Liquide


World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients.

Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Alizent


Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur.

Its end-to-end approach includes the design, hosting,implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; Availability & Reliability and Optimization relying on 2 main expertises : IoT and Data analytics.

Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.


Mission Statement


The Support Expert is responsible to maintain the system supported, keeping the availability and the reliability minimizing down times, ensuring Service Level Agreements are met with client satisfaction.


Missions/Contributions

1. Incident Management

  • Support our global customers together with your teammates
  • Provide level 1 and level 2 support to endusers and manage incidents: resolve L1 and L2 incidents (>80%) and escalate L
  • Participate in critical incidents management processes.
  • Optimize incident management and resolution by introducing scripting and automation.

2. Reporting and Continuous improvement

  • Monitor service performance KPI for customers and internal stakeholders.
  • Create and maintain an incidents knowledge database
  • Participate in review sessions with customers and BIS. Support Product Delivery Manager with Service/SLA information.

3. Return Merchandise Authorization (RMA) Management and Support

  • Manage hardware orders, integrate assets, control device quality and track them.
  • Manage the manufacturer RMAs, budgets, the devices quality control and the integration of the software on them doing all the track of the shipments

Profile

  • Advanced Technician Certificate, or Bachelor's Degree in engineering, information technology or a related field,
  • Certification ITIL is a plus,
  • Between 3 to 5 years of experience in IT (sensitive to digital and IT culture, software development, telecommunications, databases, network and security),
-
Strong knowledge in Querying Data with Transact-SQL:

-
English mandatory,:

  • Customer satisfaction oriented, and good communication skills,
  • Team player and collaborative spirit,
  • Analytical, problem solving and decisionmaking skills,
  • Planning, prioritization and organizational skills,
  • Maintain a high degree of professionalism in all activities.

CV MUST BE IN ENGLISH

Job Types:
Full-time, Permanent

Work Location:
Hybrid remote in 28760 Tres Cantos, Madrid
  • IT Support Expert

    hace 1 semana


    Tres Cantos, Madrid, España Digital Talent Agency A tiempo completo

    IT Support Expert / Support Technician en Madrid.We are looking for IT Support Expert as we continue to expand we seek passionate worker to join our team.Now you can work at home some days but you will be required to go to office in Tres Cantos (Madrid) once or twice a weekRequired skills Strong knowledge in Querying Data with Transact-SQL Certification ITIL...

  • Support Expert

    hace 1 semana


    Tres Cantos, Madrid, España Digital Talent Agency A tiempo completo

    Esta es tu oportunidad para continuar con tu carrera profesional como Support ExpertEn _Digital Talent Agency_ te damos la oportunidad de formar parte del Departamento del Servicio de Atención al Cliente de uno de nuestros CLIENTES FINALES.Dentro del mismo, serás el/la responsable de mantener el sistema soportado, manteniendo la disponibilidad y la...

  • IT Support Expert

    hace 1 semana


    Tres Cantos, Madrid, España Digital Talent Agency A tiempo completo

    We are looking for IT Support Expert** as we continue to expand, we seek passionate worker to join our team. Now you can work at home some days but you will be required to go to office in Tres Cantos (Madrid) once or twice a weekRequired Training: Advanced Technician Certificate, or Bachelor's Degree/Master in logistic, engineering, information technology or...


  • Tres Cantos, Madrid, España GMV A tiempo completo

    We are hiring a Database Expert!We are looking for a Database expert to join our software and automation team in the Galileo project, which is part of the European satellite constellation dedicated to positioning and navigation.In this team, we are responsible for designing, deploying automation, and configuring the future platform for the Control Center....

  • SAP HCM Payroll Expert

    hace 1 semana


    Tres Cantos, Madrid, España Siemens S.A. A tiempo completo

    Siemens GBS (Global Business Services) is seeking a Payroll expert with a solid SAP HCM background as a consultant and experience in integrations with other SAP/non SAP systems.To cover responsibilities like: Manage Payroll activities in a regional HCM service (SAP HCM backend system) including operations, change requests, and incident management.Manage the...


  • Tres Cantos, Madrid, España Trigo Group A tiempo completo

    Buscamos personas que se quieran sumar a nuestro #TeamTRIGOSomos expertos/as en ofrecer soluciones integrales de calidad para nuestros clientes ofreciendo desde acciones correctivas hasta preventivas. Nuestro objetivo es evitar posibles no conformidades de calidad durante los procesos de fabricación y mantener una producción óptima. Nos especializamos en...


  • Tres Cantos, Madrid, España Siemens Mobility A tiempo completo

    Job ID:Company: Siemens SAOrganization: Smart InfrastructureJob Family: CybersecurityExperience Level: Experienced ProfessionalFull Time / Part Time: FulltimeRemote vs Office: Office/Site onlyContract Type: Permanent Within Smart Infrastructure, the Cybersecurity Community is the trusted partner, enabling the business units to achieve their ambition level in...

  • Railway Expert

    hace 1 semana


    Tres Cantos, Madrid, España duagon A tiempo completo

    JOIN OUR TEAM:At our location in Madrid we provide engineering and R&R consulting services for rail traffic signaling and train information systems.We offer: A challenging and varied job with a lot of freedom and practical tasks Support from our experienced specialists A pleasant working environment and a teamoriented work culture Flexible working hours We...


  • Tres Cantos, Madrid, España Air Liquide A tiempo completo

    Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ;...


  • Tres Cantos, Madrid, España Air Liquide A tiempo completo

    Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ;...


  • Tres Cantos, Madrid, España Airbus A tiempo completo

    In Airbus Crisa we are currently in a key Digitalization phase. As part of it we are starting a project to have our own ERP, PLM and ME systems.We need an ERP Project Leader to execute a migration Project that will combine the deployment of ERP, PLC and ME systems.Main Activities: Plan, coordinate and execute the Project of migration and deployment of the...

  • DevOps Engineer

    hace 1 semana


    Tres Cantos, Madrid, España Siemens Mobility A tiempo completo

    Job ID:Company: Siemens SAOrganization: Information TechnologyJob Family: Information TechnologyExperience Level: Experienced ProfessionalFull Time / Part Time: FulltimeRemote vs Office: Hybrid (Remote/Office)Contract Type: Permanent Looking for a chance to create a positive impact on our society? Join usWhat role will you play?Areas of...

  • Senior Accountant

    hace 1 semana


    Tres Cantos, Madrid, España Siemens A tiempo completo

    We are looking for a controller to join our LDA Accounting HUB Western-Europe and Africa (WEA) Accounting team to help us drive our mission to growth as a reliable partner for daily financial questions related with accounting and financial statements topics, while supporting LDA Businesses in its financial accounting requirements.Are you ready to be part of...

  • IT Partner Professional

    hace 1 semana


    Tres Cantos, Madrid, España Innomotics, S.L. A tiempo completo

    If you arepassionate about digital transformation and you are characterized by a"Growth mindset" we offer you to work in a multi-disciplinary team,where collaboration and teamwork are our main pillars for our day-to-day work. We are looking fora person with a financial profile combined with IT skills, with extensiveknowledge and experience in SAP to help...

  • IT Partner Professional

    hace 1 semana


    Tres Cantos, Madrid, España Siemens Mobility A tiempo completo

    If you are passionate about digital transformation and you are characterized by a "Growth mindset" we offer you to work in a multi-disciplinary team, where collaboration and teamwork are our main pillars for our day-to-day work.We are looking for a person with a financial profile combined with IT skills, with extensive knowledge and experience in SAP to help...


  • Tres Cantos, Madrid, España Siemens Energy A tiempo completo

    Experienced ProfessionalASnapshot of Your DaySiemensEnergy's General Accounting Principles and External Disclosures team is theworldwide governance owner for IFRS and German GAAP accounting and has theoverall responsibility for all regulated disclosures, both financial andsustainability-related.Inyour new role as Group Reporting Manager within our team you...


  • Tres Cantos, Madrid, España Haleon A tiempo completo

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...


  • Tres Cantos, Madrid, España Siemens A tiempo completo

    Knowledge for the world of tomorrow.We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you...


  • Tres Cantos, Madrid, España GMV A tiempo completo

    Would you like to be an expert in cybersecurity infrastructures? GMV is a benchmark company in the cybersecurity sector and we are expanding our teams.We ́ll get to the point; we'll tell you what's not on the web. If you want to know more about de GMVWHAT CHALLENGE WILL YOU BE TAKING ON?In our team you will form part of the Infrastructure and Cybersecurity...


  • Tres Cantos, Madrid, España Siemens S.A. A tiempo completo

    Lookingfor a chance to create a positive impact on our society? SiemensDefense Platform is a team responsible for evolving and maintaining the ThreatIntelligence solutions used by our worldwide Cyber Threat Intelligence team,relying on experience from more than a decade of operating in our industrialenvironment. Based on that knowledge and the latest...