Business Systems Analyst
hace 7 días
Company Description
Dynatrace exists to optimize software performance, offering a platform that combines observability, runtime application security, and AIOps for intelligent automation and insights.
This role is crucial for analyzing and finding solutions for Salesforce challenges. Working closely with Plan Team and Build Leader, the Business Systems Analyst will handle numerous enhancement and maintenance requests in Salesforce.
Embedded in the Build Team for SFDC, responsibilities include request grooming, requirement validation, estimation, backlog promotion, and scheduling.
We seek a proactive individual with expertise in Salesforce Business Systems Analysis and process understanding, ideally with previous experience in a leading technology company.
Job Description
- Collaborate with stakeholders to understand customer journeys and business requirements
- Refine user stories and translate them into technical designs
- Drive approval process for enhancement requests, ensuring completeness and feasibility
- Design solutions in line with business requirements and customer alignment
- Develop technical specifications and end user training materials
- Support enhancement testing and quality assurance activities
- Analyze and troubleshoot functionality issues
- Ensure compliance and security standards
- Maintain application service delivery success
Qualifications
- Salesforce Business Systems Analyst experience
- Subject matter expertise in L2O, CPQ, CPQ Billing
- Deep knowledge of Salesforce Lead to Cash functionality
- Experience in SDLC, business systems analysis, and agile environment
- Excellent communication and collaboration skills
- Bachelor's Degree and Salesforce Business Systems Analyst certification
Additional Information
What's in it for you?
- A company dedicated to perfecting software performance on a global scale
- Opportunity to work with cutting-edge technologies and innovate in various fields
- A culture that encourages creativity, growth, and unconventional ideas
- Personalized career development program and international team collaboration
- Relocation support, attractive compensation packages, and stock options
Summary
Type: Full-time
Function: Sales
Experience level: Mid-Senior Level
Industry: Computer Software
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