Senior Regional Community Operations Manager, Iberia

hace 2 semanas


Madrid, Madrid, España Uber A tiempo completo
About the RoleCommunity Operations is the organization that leads in designing and improving the customer experience of all our customers (riders, drivers, and fleet partners). The scope of this role covers the Iberia region, which includes Spain and Portugal.
As an integral part of the wider EMEA Mobility organization, you will be the regional nexus for Community Operations. You will be the region's champion, advocating passionately on behalf of our customers with global teams. You will lead the charge in adopting cutting-edge global practices, simplifying processes, and harmonizing operations. When faced with unique challenges, you will craft bespoke solutions and navigate any constraints you may encounter.

You will cultivate robust relationships with key stakeholders, including local and regional Business/Operations teams (Driver Growth, Marketplace, Marketing teams, etc.) and the EMEA Community Operations teams.

Your actions will drive tangible business impact, optimizing support costs, streamlining support ticket inflow rates, supercharging automation, and elevating customer satisfaction

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