![CPM International](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent for The German Market
hace 2 semanas
Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations.
As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.
We Care:
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
_ What you'll be doing?_
- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- Delivering exceptional, clientcentered resolutions in a timely manner
- Developing a sound understanding of the products and services offered by our client
- Embracing our company values and acting as a
_brand ambassador._
Requirements:
_ What are we looking for?_
- Fluent level of
German with exceptional grammar and spelling skills - High level of
English (Both written and spoken) - A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- Professional outlook and proactive approach to problemsolving
Benefits
_ What do we offer? _
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Contract:Permanent (1-month probation period)
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Part-Time: (30 hours/week)
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Working days/hours:Monday to Friday - between 10:00 am to 6:00 pm
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Salary: €13.846 gross per year
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Holidays: 24 days holiday per year
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Paid bank holidays + 1 extra day in lieu:
Hybrid:Working from the office 3 days per month / or for client visits / Training / the rest working from home
Employee Assistance Program
- Free, confidential and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
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Training: 2 weeks / Monday to Thursday from 9am to 6pm and Fridays from 9am to 5pM/From the office
- **Start date: January 1st
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