Customer Service Agent for The German Market

hace 2 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations.

As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.


We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.


We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

_ What you'll be doing?_

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • Delivering exceptional, clientcentered resolutions in a timely manner
  • Developing a sound understanding of the products and services offered by our client
  • Embracing our company values and acting as a
    _brand ambassador._

Requirements:

_ What are we looking for?_

  • Fluent level of
    German with exceptional grammar and spelling skills
  • High level of
    English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problemsolving

Benefits

_ What do we offer? _
-
Contract:Permanent (1-month probation period)

-
Part-Time: (30 hours/week)

-
Working days/hours:Monday to Friday - between 10:00 am to 6:00 pm
-
Salary: €13.846 gross per year
-
Holidays: 24 days holiday per year
-
Paid bank holidays + 1 extra day in lieu:


  • Hybrid:Working from the office 3 days per month / or for client visits / Training / the rest working from home
-
Employee Assistance Program
  • Free, confidential and impartial guidance and support
-
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
-
Training: 2 weeks / Monday to Thursday from 9am to 6pm and Fridays from 9am to 5pM/From the office

- **Start date: January 1st

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