Finnish Scheduling

Teleperformance Spain is looking for a group of highly-skilled professionals to join our team.

You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products.

Their wide product range offers solutions for different types of laboratories.

Main Responsibilities:

• Working on providing clients queue, schedule maintenance appointments between Field Engineers and end customers
• Ensure parts ordering is done in advance to ensure job deliverables
• Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed)
• Scheduling Field/Customer/Sales (if needed) communication for the tasks assigned
• Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling
• Registering all the customer interactions and status in CRM

Requirements:

• Experience in data management.
• Native/advanced level of Finnish.
• B2 level of English or higher.
• Experienced user in CRM.
• Quick to learn new processes and tools.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.

Benefits:

• A fulltime position with working hours from Monday to Friday from 9am to 6pm.
• Salary: 22.000€ gross/year € gross/year attendance bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development training).
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.
• Remote work (From Spain)

Työn tyyppi:
Kokopäivätyö

Työpaikan sijainti:
Etätyö

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