Technical Customer Support
hace 2 semanas
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
This position is part of theCustomer Care department located in Madrid and will be
hybrid.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Help Line team and report to the Customer Technical Support Supervisor responsible for ensuring sustainment of department process.
In this role, you will have the opportunity to:
- Receive and process all customer analyzer calls.
- Effective telephonic troubleshooting skills to ensure customer satisfaction.
- Ensure that customer service is performed according to the criteria established in the contracts.
- Case coordination transferred to the field and management of spare parts and necessary documentation in Service Max / Oracle.
- Coordinate the flow of information between this team, the Technical Service and other departments of the company.
- Manage backoffice activities between the team and other departments of the company.
- Provide training to customers.
The essential requirements of the job include:
- Technical-scientific diploma or equivalent qualification
- Fluent in Spanish and English
- Ability to work and motivate (self and others) under extreme pressure, high degree of accountability and ability to collaborate with crossfunctional groups.
It would be a plus if you also possess previous experience in:
- knowledge related to a diverse blend of diagnostic analyzers related to Chemistry, Immuno Assay, Flow Cytometry and Hematology.
- MS Office skills (Outlook, Word, Excel)
- Use of new technology and computing tools
We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home.
Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.
As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
If you've ever wondered what's within you, there's no better time to find out.
-
Technical Customer Support
hace 2 semanas
Poligono Industrial Alcobendas, España Beckman Coulter Diagnostics A tiempo completoWondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...
-
Technical Support Engineer
hace 3 semanas
Poligono Industrial Alcobendas, España SAJ DIGITAL ENERGY SPAIN SL. A tiempo completo**Technical Support Engineer** **Responsibilities**: - Generate cases, track and resolve customer inquiries through CRM - Answer product and technical related inquiries - Liaise with service, sales and repair center departments to ensure customer inquiries are handled effectively - Oversee the post installation of solar energy and ensure that systems are...
-
Technical Customer Support
hace 3 semanas
Poligono Industrial Alcobendas, España Beckman Coulter Diagnostics A tiempo completo**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Technical Customer Support
hace 2 semanas
Poligono Industrial Alcobendas, España Beckman Coulter Diagnostics A tiempo completo**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Customer Sales Support Coordinator
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Customer Sales Support Coordinator
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Technical Application Scientist I
hace 1 mes
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo**Technical Application Scientist I,** English and French, German, Italian or Spanish** speaker** **About us**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics...
-
Technical Application Scientist I
hace 3 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo**Technical Application Scientist I,** English and French, German, Italian or Spanish** speaker** **About us**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics...
-
Technical Application Scientist Ii
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Customer Service
hace 2 semanas
Poligono Industrial Alcobendas, España bernafon A tiempo completo**Back-up**: Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio...
-
Technical Application Scientist
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Technical Application Scientist Ii
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoTechnical Application Scientist II, Molecular Biology, French speaker **About us**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving...
-
Technical Application Scientist
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Technical Application Scientist Ii
hace 4 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completo**About us**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. At...
-
Technical Application Scientist Ii
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoTechnical Application Scientist II, Molecular Biology, French speakerAbout us:Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex...
-
Technical Application Scientist Ii
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy,...
-
Technical Application Scientist Ii
hace 2 semanas
Poligono Industrial Alcobendas, España Thermo Fisher Scientific A tiempo completoAbout us:Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.At Thermo...
-
Customer Service
hace 2 semanas
Poligono Industrial Alcobendas, España bernafon A tiempo completoBack-up:Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions,...
-
Advanced Technical Support Engineer
hace 1 mes
Alcobendas, España Vonage A tiempo completoAbout Vonage and Jumper.ai, the Vonage Conversational Commerce application Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Through Jumper.ai, the Vonage conversational commerce application, companies can now create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. ...
-
Technical Support Engineer
hace 4 semanas
Polígono Industrial, España Carrier A tiempo completoAbout the role As our Technical Support Engineer your main goalwill be to provide technical support and advice to sales teams and customers during the pre-sales process. In this role, you will receive, manage and solve all the technical questions from our clients about the manufactured product, including especial manufacturing requests (Engineering to...