Concierge - Vividora Barcelona

hace 1 semana

Barcelona, Barcelona, España Kimpton A tiempo completo
What's the Job?

Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.


We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.


The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.

You'll report to the Guest Experience Manager.

Your day-to-day:

  • Responsible for greeting and welcoming guests
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution

What we need from you:

  • Bachelor's degree in hospitality or related field.
  • 2+ years' experience working in Front Office/Guest Relations department.
  • Must be fluent in local language and English, additional languages will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, teamworker and with passion for service.

What to expect from us:

  • Discounted international room rates.
  • Room for professional growth in one of the largest hospitality companies.
  • Training programmes and access to IHG's training tool.
  • Meals whilst on duty.
  • Uniform and laundry service.
  • Private health insurance discount.
  • Cool work environment and lots of fun
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections.

Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

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