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Customer Service Representative With Fluent Level Of Dutch
hace 1 semana
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with fluent Dutch language skills.
The successful candidate will be responsible for providing exceptional customer service to our Dutch-speaking customers, handling inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
Customer Interaction:
Handle inbound and outbound customer communications via phone, email, and live chat in Dutch
Issue Resolution:
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to higher management when necessary
Product Knowledge:
Maintain a thorough understanding of our products and services to provide accurate information and support to customers
Order Processing:
Assist customers with placing orders, processing returns, and managing account information
Documentation:
Accurately document all customer interactions and transactions in the CRM system
Feedback Collection:
Gather and report customer feedback to help improve our products and services.
Requirements
Language Skills:
Fluent in Dutch (both written and spoken) and proficient in English
Education:
High school diploma or equivalent; college degree preferred
Experience:
Previous customer service experience is preferred, especially in a call center or customer support environment
Technical Skills:
Proficient in using computers and various software applications, including CRM systems
Communication Skills:
Excellent verbal and written communication skills with a strong ability to listen actively and respond empathetically
Problem-Solving:
Strong problem-solving skills and the ability to think critically and act quickly
Interpersonal Skills:
Ability to build and maintain positive relationships with customers and team members
Organizational Skills:
Highly organized with the ability to manage multiple tasks and priorities effectively
Adaptability:
Ability to work in a fast-paced environment and adapt to changing customer needs and company policies.
Offer
We offer:
competitive salaryinternational work environement hybrid working modelflexible working schedule
Conocimientos:
Customer Service, Customer Support, Customer Oriented, Excellent Telephone And Email Etiquette Skills
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Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with fluent Dutch language skills. The successful candidate will be responsible for providing exceptional customer service to our Dutch-speaking customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Key...
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