Regional Operations Lead

hace 1 semana

Barcelona, Barcelona, España Sap Se A tiempo completo
Our company culture is focused on helping our employees enable innovation by building breakthroughs together.

How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Apply now

What you'll do The SAP Enterprise Cloud Services ATLAS Customer Care team is currently seeking a highly motivated and experienced Regional Operations Lead to oversee and orchestrate our ATLAS Customer care Operations team.

In this critical role, you will be responsible for ensuring the effective delivery to our ATLAS Customers. Responsible for managing, End-to-End Operations for ATLAS Customer Care Operations team. Make decision, provide guidance and support delivery teams for your region.

Regular Alignment with SAP Leadership team, Global ATLAS Customer care Lead, and business to ensure we deliver excellent service to ATLAS Customers.


Key Responsibilities:

Accountable for End to End Operation for your region which includes the following and not limited too: Service Delivery & Quality Communication and Reporting What you bring Meet your Team The SAP Enterprise Cloud Services ATLAS Customer care team is operated by GCE and provides 24x5 engagement support for our ATLAS RISE with SAP /4HANA cloud customers around the world.

We aim to deliver a delightful customer experience through our support through tickets.

The goal of the team is to ensure that all the ATLAS Customers have a great experience during Onboarding and Operation.

We build breakthroughs together SAP innovations help more than 400, 000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100, 000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees:

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:
|

Work Area:
Information Technology |
Expected Travel: 0 - 10% |

Career Status:
Professional |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid.

Job Segment:
Cloud, ERP, Operations Manager, SAP, Customer Service, Technology, Operations

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