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Customer Experience Agent
hace 2 semanas
LocationBarcelona
DisciplineCustomer Service
Reference36576
Kirstine Thomsen
Do you want to work in a new office in Barcelona? Join our client ́s team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark
Requirements:
- Native / Fluent in Danish (verbal and written), with a good command of English
- Strong customer orientation (previous customer service experience is advantageous)
- Available to work shifts (International Call Centre)
- Officebased
- Strong PC literacy
- Provide customers with product and service information
- Research required information using available resources
- Identify customer needs
- Manage and resolve customer complaints
- Maintain an up to date customer information system
- Identify and escalate priority issues
- Follow up customer calls where necessary
Skills:
- Goaloriented
- Proactive
- Sense of urgency
- Positive and professional
- Strong communicator verbal and written
- Willing to go above and beyond to exceed customer expectations
- Strong time management
- Accurate and able to follow processes and procedures
_About Nordic Jobs Worldwide_
- Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries._
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