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Field Service Engineer Tenerife
hace 3 meses
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life.
Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 113,000 colleagues serve people in more than 160 countries.Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe.
The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
The Opportunity
The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
What You'll Do
- Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
- Schedule and perform planned maintenance (PM) activities
- Assist with instrument installations and deinstallations
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Required Qualifications
- Bachelors degree or equivalent experience required. Bachelors / Engineering degree in industrial / electrical / mechanical or medical technology is preferred.
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
