Head of Claims

hace 2 semanas

Madrid, Madrid, España Prima Assicurazioni A tiempo completo

Prima is an Italian tech company that has been disrupting the insurance industry since its launch in 2015, achieving € 170 million investment since 2018.

Prima now boasts over two and a half million active clients and has started its international expansion, opening new offices in the UK and in Spain.


Over the next months, Prima Spain will start the gradual internalization of the claims handling process, aiming for the implementation of a fully in-sourced model in the longer term.


In this context, Prima is looking for a Head of Claims, that can define the claims internalisation strategy and implement it end-to-end, creating and leading the team, whilst establishing a complete oversight and an efficient relationship with the claims TPA during the transition phase.


Specifically, your responsibilities will be:
Define and implement the strategy for the claims internalisation

In particular:

  • Grow the department (team and expertise)
  • Design the roadmap of insourcing of activities
  • Define the handling processes
  • Create a network of suppliers to integrate the handling activities: negotiate agreements and build strong relationships with external providers such as shop and expert networks with the end goal of optimising claims handling and its impact on the P/L
  • Ensure the timely and proper handling of claims in accordance with the amounts of coverage, ensuring customer satisfaction but also strong control of costs
  • Define and monitor closely KPIs, SLAs and claims evolution and patterns to Guarantee strong control of the quality of the handling performed by the internal teams and external providers, and to define corrective actions when necessary
  • Define, implement and continuously improve processes that guarantee quality, efficiency and strong cost controls
  • During the transition period (working also with the TPA), providing oversight and control of the TPA is requited, ensuring it meets Prima's standards and also improves based on our needs
  • Actively participate in the definition of the requirements and functionalities of our internal claims platform, to be developed by our Product & Tech teams
  • Collaborate closely with the Heads of other departments in particular Customer Service and Underwriting to guarantee customer satisfaction and control over loss ratio

Requirements:

What we are looking for:

  • 6+ years of strategic experience (consulting, strategy departments etc)
- capability to design strategic plans, but also to implement and operate them successfully, with proven results
- strong analytical skills and ability to organize your own and team's work independently, making decisions and assuming risks responsibly
- excellent interpersonal skills and ability to work in a team, flexibility and readiness to change
- strong leadership skills to create and manage the claims team.
- excellent knowledge of English (oral and written), to be able to work with global teams

  • An entrepreneurial and innovative approach
What you could also bring to the role
- understanding of claims handling dynamics in the motor insurance industry: knowledge of 'convenios', understanding of the main figures required in a team, understanding of main KPI's
- experience working in a tech company (understanding of how Product & Tech teams are organized and how to work with them)
- proven negotiation skills

Benefits

  • Competitive salary aligned to your experience
  • Hybrid working from our Madrid office
  • We value worklife balance and offer flexible work arrangements to support our employees' personal and professional needs
  • Stateoftheart devices and tools
  • Training and mentoring opportunities
  • Dedicated team building events
  • Innovative, informal and friendly environment, with a passionate and talented team
  • Opportunity to work in a scaleup where your work and results are essential to the success of the business.
Prima is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

The company prohibits discrimination of any kind based on race, colour, sex, religion, sexual orientation, nationality, disability, genetic information, pregnancy, or any other protected characteristic as outlined by national laws.

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