Team Leader
hace 2 semanas
Your journey starts today
They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.
Brief overview of Role:
An organized and good communicator, able to handle a team in the project. Being responsible for meeting client KPIs and needs. Leading his own team to be able to deliver the service asked.
Accountabilities
- Staff Management 40%
- Monitor and report team performance
- Give newly hired agents feedback on their individual performance to improve and motivate their daily work
- Keep track of each newly hired agent's training and training needs to improve technical and phone communication's skills
- Motivate as a team leader controlling turnover and retaining potential and motivated team members
- Request management / HR Department / Quality team for assistance in any of the tasks
- Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
- Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics
- Make sure processes and procedures are up to date
- Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.)
- Offer support in critical problems (escalations, emergencies, agents and customers complaints)
- Perform other tasks/duties as assigned by management depending on service needs
- Propose changes in bonuses / reporting to management
- Backup Program managers fulfilling corresponding tasks during vacation or absence periods
- Collect production and performance metrics from available sources daily and update Project performance tracker
- Analyze data and report to Supervisor and/or Program Manager
- Manage daily HR and recruitment processes, communicating needs, backing up with data
- Prepare weekly business review slides for management
- Hours and Benefits:
- Salary: 22,000 Euros gross/year + up to 4,000 Euros gross/year Bonus
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
Why apply?
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Referral program
- That's you:
- Native level speaking of French with fluent English
- Experience in customer care environment
- Leadership skills
- Working knowledge of PROJECT processes
You have:
Experience working under pressure and with deadlines
Coaching experience
Ability to delegate tasks
Problem solving and reactivity abilities
Proactiveness
Persuasion skills- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ EMEA
-
Team Leader- Network Growth
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoTeam LeaderNetwork GrowthSouthern EuropeLocation Barcelona, CTRemote Onsite onlyFirst listed In the last 1 monthNew Get help on your job searchNeed help in your climate job search? Dive deep into climate with Terra.Do's 12-week climate bootcamp course.EcoVadis number of job openings over time by monthClimateTechList is the web's largest aggregator of...
-
Team Leader- Network Growth
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoTeam Leader- Network Growth - Southern Europe Location Barcelona, CT Remote Onsite only First listed In the last 1 month New Get help on your job searchNeed help in your climate job search? Dive deep into climate with 's 12-week climate bootcamp course.EcoVadis number of job openings over time by monthClimateTechList is the web's largest aggregator of...
-
Team Leader- Network Growth
hace 2 semanas
Barcelona, Barcelona, España Team Relax A tiempo completoTeam LeaderNetwork GrowthSouthern Europe Location Barcelona, CT Remote Onsite only First listed In the last 1 month New Get help on your job searchNeed help in your climate job search? Dive deep into climate with 's 12 week climate bootcamp course.EcoVadis number of job openings over time by monthClimateTechList is the web's largest aggregator of climate,...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Concentrix Spain A tiempo completoAre you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for a French speaking Team Leader to join one of our exciting projects.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes,...
-
Sales Team Leader
hace 2 semanas
Barcelona, Barcelona, España Walters People A tiempo completoUna excelente oportunidad como Sales Team Leader & Customer Service está disponible en BarcelonaSobre el puesto: En la posición de Sales Team Leader & Customer Service, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo de ventas.Funciones principales: Liderar equipo de ventas y asegurarse de la correcta ejecución...
-
Team Leader Automoción
hace 2 semanas
Barcelona, Barcelona, España Adecco A tiempo completoEmpresa sector automoción¿Tienes experiência como Team Leader en el sector de la automoción? ¿Buscas un proyecto estable en el sector automoción?En Adecco Vilafranca estamos buscando un/a Team leader para una importante empresa multinacional del sector automoción ubicada en Vilafranca del Penedès. La empresa en la que te incorporarás dispone de...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Concentrix A tiempo completoAre you passionate about creating memorable experiences? Come and join us at Concentrix and work with dynamic individuals who aim to make the most out of each day.We are seeking a Team Leader fluent in French to join one of our exciting projects.What we offer:Full-time 39-hour/week contract: Monday to Friday 09:00 - 18:00Competitive salary plus up to 5500...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a German speaking Team Leader for their Barcelona office.Position: Team LeaderLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Support the initial onboarding of the new Technical Support Team staff(s)...
-
Tai Team Leader
hace 2 semanas
Barcelona, Barcelona, España AXA Partners A tiempo completoWe are looking to meet our new Team Leader for the Truck Assistance International team, to help provide "expert" procedural support, instruction, and expert policy advice to the Agents and the Business.The Team Leader will manage control of the operations team's agenda and is the first point of escalation for complex case management. The Team Leader is...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Concentrix A tiempo completoAre you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for a French speaking Team Leader to join one of our exciting projects. What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes,...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Concentrix Spain A tiempo completoExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a...
-
Team Leader Customer Service
hace 2 semanas
Barcelona, Barcelona, España Walters People A tiempo completoUna excelente oportunidad como Team Leader Customer Service está disponible en BarcelonaSobre el puesto: En la posición de Team Leader Customer Service, serás responsable de gestionar toda la interlocución con los clientes y liderar un equipo de ventas.Funciones principales: Liderar equipo de ventas y asegurarse de la correcta ejecución de los objetivos...
-
Team Leader, hibrido
hace 2 semanas
Barcelona, Barcelona, España CAS TRAINING A tiempo completoTeam Leader en hibrido.CAS Training empresa de referencia con más de 20 años en consultoría tecnológica outsourcing y formación especializada selecciona un Team Leader para formar parte de importante proyecto HÍBRIDOFigura de Jefatura de Proyecto su principal objetivo será la coordinación de la provisión de servicios en el ámbito de operadoras de...
-
Team Leader, Hibrido
hace 2 semanas
Barcelona, Barcelona, España Cas Training A tiempo completoTeam Leader en hibrido.CAS Training empresa de referencia con más de 20 años en consultoría tecnológica outsourcing y formación especializada selecciona un Team Leader para formar parte de importante proyecto HÍBRIDO Figura de Jefatura de Proyecto su principal objetivo será la coordinación de la provisión de servicios en el ámbito de operadoras de...
-
Team Leader, Hibrido
hace 2 semanas
Barcelona, Barcelona, España Cas Training A tiempo completoTeam Leader en hibrido.CAS Training empresa de referencia con más de 20 años en consultoría tecnológica outsourcing y formación especializada selecciona un Team Leader para formar parte de importante proyecto HÍBRIDOFigura de Jefatura de Proyecto su principal objetivo será la coordinación de la provisión de servicios en el ámbito de operadoras de...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Photonfocus Ag A tiempo completoPhotonfocus is one of the world's leading manufacturers of high-quality CMOS image sensors, OEM camera modules and industrial cameras for sophisticated applications. Since 2019, the high-end technological company based in Lachen, Switzerland has been owned by ISRA VISION GmbH – the global innovation leader for industrial image processing (machine vision),...
-
SDR Team Leader
hace 2 semanas
Barcelona, Barcelona, España TravelPerk A tiempo completoRole TravelPerk is seeking a highly motivated and experienced SDR Team Leader to join our Sales team As an SDR Team Leader you will play a crucial role in driving the success of our Sales Development Representatives SDRs by providing leadership guidance and support to a team of up to 10 SDRs You will work closely with the SDR Manager to develop and...
-
Recruitment Team Leader
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoIn a multicultural context, you will continue your professional career in the recruitment field developing your managerial skills. You will have personalized coaching training in order to become a true Leader Coach. Your challenge will be to bring your team to the next level of success within a fun & Start-up environment.TasksYour responsibilities and impact...
-
Team Leader
hace 2 semanas
Barcelona, Barcelona, España Webhelp A tiempo completoAre you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for a Swedish-speaking Team Leader (On-site) to join one of our exciting projects.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new...
