Delivery Expert

hace 7 días

Granada, Granada, España Alight A tiempo completo

Your application is under review for a position within an Alight Inc group company. Alight has announced the intent to transfer its Payroll & Professional Services business to HIG Capital. Once the transaction is complete, this position will be part of the new Payroll & Professional Services under HIG Capital. By applying for this role within the Divested Group, you agree that your application information will be shared with them. If offered the position, it is conditional upon successfully passing a background check.

Alight Pay involves innovating our own IP payroll engine.

The Delivery Expert manages day-to-day payroll processing and serves as the main contact for client requests, working closely with the Payroll Country Owner to deliver customer service while following country standards. They are also involved in the activation phase, participating in client workshops, testing, and supporting the PCO as needed.

  • Project Management – Engage in projects activating Alight Pay for customers as required
  • Solution Management – Enhance client processing in Alight Pay while adhering to country standards
  • Test Management – Validate client updates and rules within Alight Pay
  • Payroll Management – Process payroll independently to meet agreed timelines and KPIs, and perform Data Management or Customer Service tasks

Key Responsibilities

  • Run end-to-end payroll following agreed processes and calendars
  • Participate in customer solution activation projects with PCO support
  • Contribute to project meetings and status reports
  • Follow country standards for client solutions
  • Support with Client workbooks and documentation
  • Complete client testing for product releases and updates
  • Ensure timely completion of SOC controls
  • Conduct Knowledge Transfer sessions and assist colleagues and clients
  • Act as the primary client support contact
  • Handle sensitive information with care
  • Support improvement projects
  • Keep internal stakeholders informed
  • Participate in relevant projects and activities

Knowledge, Skills, Abilities, and Experience

Knowledge, Education, Certification, Skills & Technical Proficiencies

  • Proficient in written and oral English
  • Advanced Excel skills
  • Experience in HR Consulting, payroll, and outsourcing
  • Solutions-focused with a curious mindset

Work Experience

  • Minimum of 4 years in a payroll position
  • Business analysis background
  • Previous experience in a global, multicultural organization

We provide a competitive rewards package, ongoing training, and extensive growth opportunities within our expanding international organization.

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