Senior IT Project Manager
hace 1 semana
THE TEAM
The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations.
From network services, security and collaboration services, to espresso machines over IP, BriteTech's vision is to build and maintain resilient, reliable, secure, and scalable IT systems and processes that enable Britelings to thrive and build the platform to empower our global Creators.
THE ROLE
The IT Project Manager is an integral member of the BriteTech team that will help improve overall project and process management across the IT team.
This position requires applied knowledge of project management frameworks and tools to optimize the planning and implementation of strategic projects and initiatives both within IT and cross-functionally.
This is a critical role and includes high-level visibility and interaction with stakeholders across the organization globally. You will be the first IT Project Manager on the team reporting to the Director of IT.YOU WILL:
- Work closely with IT and various other teams to develop our roadmap of strategic projects and company wide initiatives
- Guide our key stakeholders through our project prioritization framework, ensuring alignment on scope, timing, project plan and final deliverables
- Partner extensively with the IT functional teams (IT Support, IT Systems, IT Infrastructure) and with crossfunctional partners (Engineering, Product, Security, Legal, Sales & Support, and others) as needed to accurately scope the engagements required to deliver against project requirements
- Drive complex projects from initiation to completion, ensure that key success metrics are identified and tracked through the lifecycle of each project
- Implement appropriate quality & risk mitigation practices for all projects to ensure that key project partners and internal stakeholders are aligned to the project plan, scope and success metrics
- Manage requirements elicitation, verification, delivery, and confirmation
- Juggle and manage the IT team's overall project portfolio and prioritize and drive project timelines, costs, and resources in a fastpaced environment
- Lead consistent communication for projects and as a representative of IT with customers, key internal/external stakeholders and senior management
- Collaborate with the wider IT team in the continuing improvement and refinement of our project lifecycle framework
THE SKILL SET:
- Minimum of 46+ years of prior experience in leading IT and/or Process Improvement projects SaaS project management experience in an Agile environment a plus
- Knowledge and experience with IT SaaS tech stack such as Okta, Google Workspace, Workday, Atlassian, Jamf, Airwatch, AWS, Salesforce, Docusign, and Slack
- Experience in crossfunctional project management
- Experience using JIRA for project management
- Problemsolving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
- Excellent prioritization skills ability to multitask and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
- Ability to interact with senior management, external client organizations and vendors
- Strong organizational skills, attention to detail and flexibility to multitask across projects with varying deadlines
- Excellent verbal and written communication skills with the ability to communicate to both technical and nontechnical audiences
- High energy, selfstarter with bias for action and sense of urgency to deliver results
BONUS POINTS:
- Prior experience working in IT Operations for high growth startups or public organizations.
- Experience with procurement and vendor management and driving efficiencies on a global scale
- Understanding of IT service delivery
- Experience leading or working on projects adopting Agile project management & Agile development methodologies
- Familiarity with Project Management Professional (PMP) methodologies
WHAT WE OFFER
At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.
In the Briteland, you'll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.
We care about your mental health and wellbeing.
Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You'll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.
We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.
Employees can
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