Technical Services Representative

hace 1 semana

Madrid, Madrid, España HOLT EXECUTIVE A tiempo completo
Madrid, Spain

  • Competitive
  • Permanent
  • V32493


Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation.

They are looking for an experienced Technical Services Representative to perform on-site support in Madrid, Spain.


The Technical Services Representative will provide on-site technical support of In-Flight Entertainment/Global Communication Services products being installed or progressively installed on customer aircraft.

The role holder will collect, synthesize, and report on system performance metrics internally and externally and develop/maintain an excellent working relationship with the customer.


Key Responsibilities for the Technical Service Representative - Aerospace:

Aircraft IFE/GCS Maintenance and Support:

  • Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, involving Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
  • Execute tasks generated by the Ticketing system assigned to the Technical Service Rep, resolving interpretation differences.
  • Monitors and supports tasks generated by the Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements.
  • Perform root cause analysis and troubleshooting, utilizing a full understanding of crossfunctional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  • Monitor the program schedule commitments in coordination with the Service Program Manager and assist in addressing possible impacts or changes.
  • Assist in the development of Preventative Maintenance programs.
  • Develop and maintain IFE/GCS system performance reporting criteria for the business and customer stakeholders.
  • Interface between contracted MRO staff, Product Safety Officer, and QA in all matters concerning air safety.
  • To support software and hardware upgrades for the implementation of Service Bulletins, etc.
  • Represents the Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant departments of the customer, primarily for productionrelated processes and various departments.
  • To assist in reporting IFE/GCS system performance.
  • Flag and report improvements in the processes both on the customerfacing side as well as within the business.

Administrative/Documentation:

  • Document testing and repairs using computer and barcoding equipment.
  • Works closely with MRO to monitor and track spare parts inventory.
  • Participate in implementing Information Service Letters, Technical Information letters, Maintenance Memos, and other contracted MRO.

Knowledge and Skills required by the Technical Service Representative - Aerospace:

  • 4-year degree or equivalent or relevant work experience.
  • 47 years' experience in aircraft maintenance or technical field support role, preferably in avionics.
  • A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings, station dependent.
  • Demonstrated experience in aircraft avionics, possibly with satellite communications and satellite network troubleshooting.
  • Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.
  • Proficient in MS Word, Excel, and Outlook.
  • Knowledge of electronics and troubleshooting is generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience.
  • Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
  • Strong troubleshooting skills and analytical skills, with a software emphasis (Linux). Intermediate knowledge of LINUX and UNIX is a plus.
  • A good understanding of PC networks and configuration multiplexed or softwarecontrolled systems with knowledge of computer hardware.
  • Knowledge of global civil aviation regulations and requirements (EASA/FAA).
  • Must be customer service oriented.
  • Must be experienced in the ability to deliver technical coaching and training.
  • Ability to pass extensive security and background checks for Airside access.
  • Legal right to work in the location assigned.
  • Current and valid driver's license.
  • May require both international and domestic travel, up to 25 % of the time, to other line station locations to provide relief from time to time as required.
  • Must be able to work any shift, weekends, and holidays.

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