Customer Care Planner

hace 2 semanas

Barcelona, Barcelona, España Wallbox A tiempo completo

Description:

Wallbox is a global company, dedicated to changing the way the world uses energy.

We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.


Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.

Our talent has no borders - we welcome over 900 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas


We're now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn's top 3 Spanish startups.

In day-to-day life, you will see our core values shining through our Wallboxers.

The passion and dedication towards our mission will hit you the moment you walk through our doors - and there's no feeling like it.


Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility.

But one thing is for sure - it's going to be a fun ride

The question is
:
_are you ready to change the world with us?_

The role:


As a Customer Care Planner in our Services team, you'll play a huge role in coordinating our network of subcontractors who are responsible for the services for our products and clients.

Moreover, you'll ensure that every procedure is adhered to our quality specifications and policies.

Finally, you'll be responsible that the experience of our customers and our subcontracting network is flawless.


If you are passionate for excellence, we invite you to be part of the change, to be part of the electric revolution.

Jump in together with Wallbox for a better and cleaner world.

You will:

  • Communicate and dispatch work order request to our Wallbox SubcontractorNetwork
  • Be responsible for the delivery of every service within the Quality standards
  • Ensure that the Subcontractors Network consistently provides excellent and industryleading levels of Quality and Customer Service
  • Ensure that the Subcontractor Network maximizes profitability on all projects withoutcompromising on agreed standards
  • Continuously improve the Subcontractors Network experience in balance with theneeds and expectations of our customers
  • Manage, schedule and organize services for Wallbox customers
  • Perform the planning for all type of interventions needed in the field
  • Understand the Services contracts
  • React to instructions from the responsible of the Customer Care team and takedirection regarding the best interests of the Wallbox customerbase
  • Attend regular, scheduled meetings to discuss the performance of the services andgenerate ideas for improvement
  • Take ownership on the quality of the project in all cases and ensure that any issue issolved satisfactorily for the Subcontractors Network, customer and the company

Requirements:

  • Minimum of 1 year1 of work experience with customers and/or subcontractors.
  • Native in one of these languages; English, Dutch, French, Italian, Portugues, German,Spanish, other languages are a plus.
  • Excellent interpersonal skills
  • Ability to manage and adapt to fastchanging priorities
  • A strong desire to learn in a rapidly growing and dynamic startup environment
  • Ability to work closely with endusers in a consulting, services or support capability
  • Accountable, rigorous, autonomous.

Benefits:

  • Halfday Fridays
  • Hybrid work
  • First class private health insurance after your first month at Wallbox
  • Online group training sessions twice a week & other out of office activities
  • Free online language classes (English) twice a week
  • Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.
  • Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
  • Car discounts & special advantages if you choose an EV
  • Smartpoint for all your online orders & services at our offices
  • Free coffee & soft drinks
  • Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
Please submit your CV in English
- _At Wallbox, we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace._

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