Spa Therapist
hace 1 semana
Empresas:
InterContinental BarcelonaThe moment a guest steps into our intercontinental spa, they walk into a genuinely memorable experience. As a spa therapist, you will deliver an extraordinary wellness experience to our guests and ensure complete guest satisfaction. Your day-to-day Guest Experience
- Make sure our guests always get a warm welcome and a sincere farewell from you.
- Deliver a memorable experience to guests with swift and personal service – not forgetting to recognize and record guest preferences.
- Resolve guest issues and use their feedback to improve guest satisfaction.
- Collate and share wellness insights to meet guest requests i.e. treatments, retail products...
- Make great guest relationships in a very short space of time.
- Effortlessly meet the diverse cultural needs of guests from around the world. People
- Create a great working environment for colleagues to thrive - linking up departments to create a sense of one team.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Show your commitment and engagement to the brand, the hotel, and your team by attending and supporting any of the activities launched by the hotel.
- Notify any incident if needed. Financial
- Contribute to hotel revenues by suggesting and promoting retail products or additional services
- Promote the hotel's other businesses at every opportune moment. Responsible Business
- Responsible for providing efficient and courteous service to our guests.
- Acknowledge and respond to relevant customer queries, needs, and expectations
- Deliver an outstanding wellness experience, in accordance with the quality and service standards set by the hotel, pleasantly and with a smile to ensure maximum guest satisfaction.
- Set up the Spa every morning and ensure all closure procedures are done diligently at the end of the day.
- Uphold hygiene standards and follow health and safety regulations.
- Assist in maintaining the cleanliness of the spa in all areas.
- Participates in training sessions, briefings, and meetings as and when requested.
- Make sure all tools and spare parts are stocked appropriately to minimize loss and cost.
- May assist with other duties like bookings or reception as needed
Requisitos :
- Professional Certificate in Massage Techniques / Body Therapies or Related Field
- Minimum 1-year experience in spas
- Hotel and 5* experience preferred
- Fluent in Spanish and an intermediate level of English – another language would be great
- User Level Computer Skills
- Flexibility to work different shifts and weekends
- Proactive, team player, and service-oriented.
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