![Applus IDIADA](https://media.trabajo.org/img/noimg.jpg)
IT Front Desk agent
hace 1 semana
Functions:
- Administration tasks, organizing and storing information in paper and digital form
- Providing support to internal customers, make follow-up calls to inform customers about further steps or check if the previous solution worked
- Answer questions, solve issues, assist with orders
- Inventory assets management
- Determine which tickets require escalation
Desired skills & Experience:
- +1 year of experience in customer relations (front desk, help desk, etc.)
- Friendly, communicative character
- Confident, approachable manner
- Positive customer service attitude
- Ability to remain calm and prioritize when faced with multiple demands
- Highly organized and proactive approach to work
- Demonstrable abilities with Office suite, Windows environment and Mobile Phone configuration
- Fluent in Catalan, Spanish and English
- Highly motivated with strong work ethic
- Strong organizational skills with the ability to multi-task
Required:
CGM Administrative management or CFGS of Administration and finance
First Certificate in English or B2
Additional Information:
- Work in a hybrid model depending on business needs
- Work in the HQ of a global company sharing experiences with more than 57 nationalities
- Dynamic and challenging environment to reach your full potential
- Shuttle bus from Barcelona and Tarragona, Internal car sharing app
- Promotion of sustainable transportation
- Training, constant learning, paid specialized training and subsidized language courses
- Subsidized canteen
Applus IDIADA is committed to diversity and inclusion. There is a place for everyone.
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